Support Assistant B processing municipal licensing applications, records, customer inquiries and financial transactions for Toronto Public Service. Coordinating administrative workflows, documents, schedules and staff support.
About the role
- Provide administrative assistance in the customs brokerage department for DSV. Responsibilities include shipment tracking, invoicing, and maintaining compliance with customs regulations.
Responsibilities
- Primary duty is provide administrative assistance in the customs brokerage department.
- Track and trace incoming shipments and manage incoming calls from carriers and clients
- Process courier Low Value Shipments (LVS), as needed
- Customs receivable invoicing, on CW1, when applicable
- Managing Electronic Work Queues
- Monitoring group mailboxes
- Arranging for payments of invoices to steamship lines, warehouses, government agencies, when applicable
- Report generation for clients, as and when required
- E-manifest, house bill filing, replying to inquiries and ensuring compliance with filings, when applicable
- Adhere to all Standard operating Procedures and Policies set in place by the department and organization
- Provide input and be an active participant at weekly team briefings
- Supports organizational commitment to ISO 9001, ISO 45001 certification – Montreal location
- Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety, and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
Requirements
- High School Education, required
- 1 year of freight forwarding or customs experience, an asset
- Good command, both verbal and written, English skills.
- Ability to create collaborative engagements and active listening
- Service oriented and able to resolve customer grievances
- Strong interpersonal skills, building professional relationships internally and externally
- Strong problem-solving skills and analytical skills
- Ability to multi-task, plan, prioritize and manage time effectively to meet goals and achieve results
- Both a team builder and a team-player
- Excellent organizational and time management skills
- Ability to communicate effectively in a diverse multicultural environment.
Benefits
- eligible benefits
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