About the role

Provide administrative assistance in the customs brokerage department for DSV. Responsibilities include shipment tracking, invoicing, and maintaining compliance with customs regulations.

Responsibilities

Primary duty is provide administrative assistance in the customs brokerage department.
Track and trace incoming shipments and manage incoming calls from carriers and clients
Process courier Low Value Shipments (LVS), as needed
Customs receivable invoicing, on CW1, when applicable
Managing Electronic Work Queues
Monitoring group mailboxes
Arranging for payments of invoices to steamship lines, warehouses, government agencies, when applicable
Report generation for clients, as and when required
E-manifest, house bill filing, replying to inquiries and ensuring compliance with filings, when applicable
Adhere to all Standard operating Procedures and Policies set in place by the department and organization
Provide input and be an active participant at weekly team briefings
Supports organizational commitment to ISO 9001, ISO 45001 certification – Montreal location
Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety, and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.

High School Education, required
1 year of freight forwarding or customs experience, an asset
Good command, both verbal and written, English skills.
Ability to create collaborative engagements and active listening
Service oriented and able to resolve customer grievances
Strong interpersonal skills, building professional relationships internally and externally
Strong problem-solving skills and analytical skills
Ability to multi-task, plan, prioritize and manage time effectively to meet goals and achieve results
Both a team builder and a team-player
Excellent organizational and time management skills
Ability to communicate effectively in a diverse multicultural environment.