Bilingual Accounts Receivable Specialist managing customer accounts, collections and payment solutions for Uline, North America’s shipping - supplies distributor.
About the role
- Senior AR Team Lead managing collections, cash flow, and financial controls for Dulcedo, Canada’s multidisciplinary talent management agency. Leading AR operations, reporting, and team development.
Responsibilities
- Own the end-to-end Accounts Receivable cycle
- Lead collection activities and follow up on outstanding balances to improve cash flow and reduce DSO
- Own AR aging processes, identify risks and trends, and monitor outstanding accounts
- Oversee posting, cash applications, reconciliations, and related controls
- Establish and manage escalation processes for overdue accounts, disputes, payment delays, and complex collection matters
- Collaborate with Agents, Talent Management, Operations, Finance, customers, and other internal teams
- Prioritize team workload and provide day-to-day guidance and development
- Establish and monitor AR KPIs, including aging, DSO, collection performance, and outstanding balances
- Develop and maintain AR monitoring tools and reporting for Finance leadership
- Improve and automate AR workflows, systems, and internal controls, including NetSuite enhancements
- Remain hands-on in day-to-day AR operations and resolve complex matters
Requirements
- 5+ years of progressive experience in accounts receivable, collections, credit, or financial operations
- Significant experience managing the full accounts receivable cycle, including collections, aging, cash application, reconciliations, and dispute resolution
- Previous experience leading, supervising, or mentoring an AR or finance team
- Strong understanding of cash flow management and collection strategies
- Strong analytical and problem-solving skills
- Strong interpersonal and leadership skills
- Ability to analyze AR KPIs, including DSO and aging
- Strong ERP experience; NetSuite experience is considered a strong asset
- Excellent communication and escalation-management skills
- Strong organizational skills and ability to prioritize competing demands in a fast-paced environment
- Experience in a talent agency, entertainment, media, advertising, creative, or similar industry is an asset
Benefits
- Unlimited Paid PTO
- 12 Monthly Personal Days
- Flexible Work Environment with minimal office attendance for those near hubs
- Snacks and pet-friendly spaces in Montreal and Toronto offices
- Remote Work flexibility for travellers, expats, and digital nomads
- Freestyle Fridays ending at 2:00 PM ET
- Dental, vision, and medical insurance coverage for employees and loved ones
- Internal mobility opportunities
- Startup spirit with the stability of an established organization
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Degree requirement
No Education Requirement
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