EHS Specialist advancing workplace safety analytics, injury claims, audits, and compliance at LifeLabs, a Canadian healthcare organization. Improving employee well - being through data - driven safety programs.
About the role
- Virtual Branch Specialist at East Coast Credit Union, delivering advice and solutions via virtual channels. Fostering member satisfaction by providing financial products and support in a community-focused setting.
Responsibilities
- Responding to inquiries and delivering advice and solutions to existing and potential members via all virtual channels
- Managing digital and online inquiries; performing outbound calls and supporting sales and service initiatives as per established goals
- Recommending and processing product and service solutions within specified guidelines
- Identifying trends in service recovery incidents and recommending solutions
- Assisting the branch network in booking in-person and telephone appointments
- Championing understanding and providing support to members using all virtual and self-serve channels
- Capturing member feedback on virtual and digital services and providing recommendations on enhancements
Requirements
- Completed a certificate or diploma in Business (or other relevant academic experience)
- A minimum of 1-year sales and service experience, preferably in the financial industry and/or contact centre environment
- Superior customer service and business development skills
- French language proficiency (considered an asset)
Benefits
- Tuition reimbursement, training and personal development
- Competitive compensation and benefits with performance-based increases
- Generous benefit package including a Flexible Health and Dental Plan (paid 100% by employer)
- Up to 9% contribution with employer match in the Defined Contribution Pension Plan
- Employee perks include wellness credit; reduced rates on employee loans/mortgages; paid volunteer time
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