IT support technician diagnosing PC and Apple issues for Venture’s business clients. Providing remote assistance and occasional GTA onsite support while managing tickets and hardware repairs.
About the role
- Service Center Technician repairing and maintaining industrial batteries for EnerSys, a global stored energy solutions provider. Handling customer-site diagnostics, battery assembly, parts logistics, and warehouse operations.
Responsibilities
- Plan and coordinate equipment installation and resolution of customer technical problems
- Build batteries and install cables and accessories on new batteries
- Travel to customer sites when required to evaluate, diagnose, wash, clean, neutralize, and repair equipment and batteries
- Perform discharge tests, evaluate results, and make necessary repairs
- Assist with installation and removal of motive power batteries
- Remove and disassemble cells and inspect parts for defects
- Replace defective parts, reassemble batteries, and fuse lead parts with a gas torch
- Add acid or water to obtain specified concentration
- Diagnose and repair batteries; read meters and adjust charge parameters
- Install, perform preventive maintenance on, and repair batteries
- Operate material handling equipment in accordance with OSHA requirements
- Inspect equipment, analyze findings, and recommend repair, replacement, or corrective action
- Pack batteries and chargers for customer orders
- Maintain performance reports and records
- Maintain a safe, orderly, and clean warehouse/service area
- Match and stock parts and cells according to packing slip labels
- Arrange and pack cells and parts for customers and Service Technicians
- Replenish parts orders for locations across Canada
- Provide backup support to shipping and receiving
- Follow company warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000 policies and procedures
- Perform occasional customer-site item drop-offs
- Perform other duties assigned by the Manager
Requirements
- Two years’ industry-related experience; or equivalent combination of technical education and industry experience
- Ability to read, write, and speak in English
- Ability to analyze and interpret business periodicals, professional journals, technical procedures, and governmental regulations
- Ability to write reports and business correspondence
- Ability to present information and respond to questions from managers, clients, customers, and the general public
- Ability to calculate figures and amounts and apply basic algebra and geometry
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to interpret technical instructions in mathematical or diagram form
- Must complete EnerSys Canada Inc. Service Representative Training Course within 6 to 12 months
- Must have forklift training—counterbalance and reach
- Must have a valid driver’s license and a safe driving record
- Must be at least 25 years of age to drive a company vehicle
- Ability to operate company vehicles safely and competently
- Ability to differentiate colors
- Ability to frequently bend, twist, reach, stoop, kneel, or crouch
- Must be able to lift up to 50 pounds/23 kilos continuously on a daily basis
- Must be able to stand for long periods
- Must wear required personal protective equipment
- Must be able and willing to be on-call
- Ability to work in a plant/warehouse environment and manage exposure to electrical shock and harmful lead/fiberglass materials
- Overnight travel may be required for training, company meetings, customer service calls, and other circumstances
Benefits
- Paid Holidays
- Medical, vision and dental
- Life Insurance, long term disability
- Tuition reimbursement plan
- Defined Pension Plan
Job title
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Experience level
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Degree requirement
No Education Requirement
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