Aircraft Avionics Technician maintaining CH147F helicopter avionics for Boeing Canada and the Royal Canadian Air Force. Troubleshooting, testing, documenting, and inspecting aerospace systems onsite.
About the role
- IT support technician diagnosing PC and Apple issues for Venture’s business clients. Providing remote assistance and occasional GTA onsite support while managing tickets and hardware repairs.
Responsibilities
- Diagnose and resolve tickets in accordance with client service level agreements
- Stay updated with essential certifications and training
- Configure Windows and Mac systems according to client requirements
- Manage vendor communications and third-party interactions
- Maintain detailed documentation for ticket progress and client billing
- Facilitate communication between clients, technical teams, and account teams
- Meet client service level targets while maintaining superior service standards
- Collaborate with the team lead to enhance hardware repair operations
- Provide mostly remote support via phone calls and remote management tools
- Attend occasional onsite visits to client sites in the GTA area
- Undertake additional duties as directed by management
Requirements
- Must possess a driver's license and a reliable vehicle
- Minimum of 1 year of experience as a hardware technician
- Proficiency in both PC and Apple device repair
- Proficient in PC hardware
- Proficient in Microsoft OS (Windows 7/8/10)
- Proficient in Office 365
- Proficient in VPN applications
- Solid grasp of iOS/MacOS devices and troubleshooting techniques
- Stellar communication and client service skills
- Ability to explain intricate technical details to non-tech users
- Exceptional multitasking, time management, and prioritization skills
- Availability for a full-time Monday–Friday schedule, 9:00 AM–5:30 PM
- Availability for occasional compensated overtime
Benefits
- Attractive base salary
- Group RRSP
- Profit-sharing plan
- Comprehensive health package
- Dental package
- Vision package
- Generous vacation and PTO
- Parental leave benefits
- Regular company events and social hours
- Education reimbursement scheme
- Compensated overtime
- Growth opportunities
- Skill development opportunities
- Work-life integration support
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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