Life Service Associate answering clients’ and brokers’ Life and Health insurance policy inquiries for RBC, Canada’s largest bank. Managing calls, emails, policy information, and first - contact resolutions.
About the role
- Associate role in Special Loans team overseeing delinquent commercial accounts. Providing direct support for portfolio management and loan collection processes.
Responsibilities
- Assist the Special Loans team with the management and oversight of the Commercial portfolio of delinquent and problem accounts.
- Provide direct support to Associate Director, Special Loans on the day-to-day portfolio management and reporting requirements of the team.
- Perform a variety of functions associated with default management such as preparing/reviewing reports, attending/assisting at meetings, and portfolio management/monitoring.
- Maintain and action the loan collections process and other related breaches by borrowers on assigned loans.
- Contact direct clients, internal teams and/or Partners regarding arrears, maturing mortgages, past due taxes, and other non-compliance matters.
- Assist Senior/Account Managers with the day-to-day management of their respective portfolios.
Requirements
- Bachelors’ degree or equivalent work experience required.
- 3+ years’ experience working in commercial banking or commercial mortgage lending.
- Understanding of mortgage enforcement remedies across Canada would be an asset.
- Strong attention to details.
- Strong time management, analytical and problem-solving skills.
- Established organizational skills and ability to handle multiple competing priorities.
- Self-starter with the ability to work independently or as team.
- Highly developed verbal and written communication skills with the ability to respond in a clear, concise and professional manner.
- Developed and effective negotiation skills, both oral and written.
- Developed business sense with sound knowledge of secured lending and factors affecting the commercial mortgage market.
- Proficient user of all Microsoft tools.
- Knowledge of servicing procedures.
Benefits
- Competitive discretionary bonus
- Market leading RRSP match program
- Medical, dental, vision, life, and disability benefits
- Employee Share Purchase Plan
- Maternity/Parental top-up while you care for your little one
- Generous vacation policy and personal days
- Virtual events to connect with your fellow colleagues
- Professional development and comprehensive Career Development program
- A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
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