LP
Manager, Credit Card Engagement & Retention
LinkedIn Recruiter Post
Manager, Credit Card Engagement & Retention - 1 - year contract in Toronto. Drive squad effectiveness and cross - functional initiatives.
About the role
- Assistant Project Coordinator providing real-time logistical support to Biophysical teams at ERM. Offering assistance and coordinating tasks for field scientists in various environmental surveys in Canada.
Responsibilities
- Communicate with field crews by phone, email, and Microsoft Teams to provide real‑time direction, safety guidance, and logistical support during field activities.
- Coordinate daily assignments, track progress, and ensure field crews have accurate information to meet compliance requirements.
- Operate within a shared Outlook inbox to manage updates, survey results, clearances, and coordination messaging.
- Follow established client and ERM protocols while using critical thinking and sound judgment to troubleshoot emerging or unique field scenarios.
- Maintain detailed documentation and organization of communications, survey results, and approval tracking to support regulatory defensibility.
- Adhere to ERM’s comprehensive safety program and reinforce safe work practices when coordinating with field scientists.
- Model ERM’s values and ensure compliance with internal standards and client expectations.
Requirements
- Bachelor’s degree in Environmental Science, Biology, Wildlife Science, Ecology, or related field (preferred)
- Minimum of 1 year wildlife field survey or construction monitoring experience
- Experience providing guidance, mentorship, or leadership to field staff is highly desirable
- Demonstrated ability to make independent, defensible decisions in time‑sensitive scenarios
- Ability to obtain client‑required background clearance upon employment
- Comfort working in a fast‑paced, multi‑disciplinary remote environment while managing individual tasks under tight deadlines
- Proficiency with Microsoft Office and online communication platforms; familiarity with ArcGIS, Survey123, and Google Earth
- Strong attention to detail in organizing communications and documenting decisions
- Excellent verbal and written communication skills in a professional setting
- Ability to work a flexible schedule—primarily evenings with rotating weekend availability—while maintaining a positive and collaborative attitude.
Benefits
- paid time off
- medical, dental, vision insurance
- 401(k)
- life & disability insurance
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