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About the role
- Hotel Contract Specialist negotiating hotel agreements and rates for events at EventConnect. Training hotels on platform use while optimizing partner relationships.
Responsibilities
- Successfully negotiating, planning, coordinating & executing hotel room block agreements with hotels
- Negotiating concessions to meet minimum targets per room night on revenue, points & comp rooms
- Direct phone & email communication with NSOs, CVBs, Hotel Sales Representatives, Vacation Rental Representatives and Contracting Companies
- Training and Supporting Contracting Companies on Software and Contracting Process
- Go Live calls with Contracting Company Partners including Event Validation to ensure adequate inventory levels
- Analyze and initiate event strategies that include but are not limited to projections, room consumption, blocking percentage, reservations per travel team, washing and complimentary rooms
- Provide event analytics for Post Event Analysis reports & renewal strategies
- Be an active participant in maintaining partner relationships (strategy calls, partnership growth, event renewals, meeting partner expectations)
- Drafting & reviewing contracts
- Loading contract data into EventConnect software
- Training hotels on the use of EventConnect software
- Maintenance of events for an adequate available inventory
- Upholding contract terms; including but not limited to room types, room amounts, rate clauses, walk policies and general discrepancies
- Initiating conversations or actions required on low-performing events
- Clearly communicating and following documented processes with internal departments on strategies, tasks and general updates
- Participation with rotating on-call schedule for company emergency phone line
- Attending all scheduled in-person or Zoom meetings
- Ensure all KPIs and service benchmarks are consistently met, optimizing workflow and customer satisfaction
Requirements
- Ability to multitask and be agile in a fast-paced environment
- Knowledge of the hotel industry and brand standards
- Knowledge of Vacation Rentals and Condos
- Intimate knowledge of hotel contracts and ability to contract
- Ability to calculate revenue minimums and understand revenue targets
- Negotiation skills
- Accepts and welcomes new challenges
- Accountable for being a team member and contributing to goals
- Friendly, professional and confident nature both on the phone and through email communications
- Strong problem-solving skills and ability to collaborate with others
- An organized approach to completing your work to ensure clients and hotel relationships are strengthened
- A University or College graduate
- A minimum of 2-year hotel or hospitality experience
Benefits
- Competitive salary and benefits
- Casual but energetic work environment made for today’s workers
- Performance-driven culture
- Growth opportunities
- IT equipment provided
- A culture of teamwork, celebrations of success, social gatherings and goal-oriented work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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