Engineering Operations Specialist managing SDLC across software applications at EverCommerce. Responsible for automating processes and configuring tools like Jira and Confluence for efficient delivery.
Responsibilities
The Engineering Operations Specialist is a hands‑on operator responsible for implementing, maintaining, automating and continuously improving a unified Software Development Lifecycle (SDLC) across a portfolio of software applications.
This role is deeply embedded in day‑to‑day engineering and product operations, owning Atlassian Jira, Confluence, and Productboard configurations and actively building workflows, automation, and integrations that support efficient quality delivery.
This position combines process ownership with technical execution, requiring someone who can both define standards and personally configure the tools that enforce them.
The role works closely with Engineering, Product, and Quality teams to reduce friction, increase visibility, and ensure consistent execution across diverse teams and systems.
In addition, this role will look towards automating reporting and operations using AI.
Requirements
7+ years in engineering operations, engineering management, program management, or similar roles
Deep, hands‑on Jira and Confluence administration experience
Demonstrated experience building and maintaining Jira workflows, automations, and reporting
Strong understanding of SDLC execution in real engineering environments
Experience working directly with engineers to solve process and tooling challenges
Ability to operate independently and make day‑to‑day configuration decisions
Strong written documentation and practical training skills
Benefits
Flexibility to work where/how you want in your country of employment – in-office, remote, or hybrid
Robust wellness benefits, including an annual wellness stipend
Flexible and generous (FTO) time-off, a paid volunteer day of your choosing, plus 2 floating holidays to celebrate anything of significance to you
Employee Stock Purchase Program
Registered Retirement Savings Plan (RRSP) with 4% company match
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