Technical Engineer at Civica delivering RTLS solutions to improve patient care and operational efficiency. Gaining experience in healthcare technology with leading professionals in the field.
About the role
- Global Digital Workplace Management Engineer at Finning Canada overseeing enterprise digital workplace services. Architecting and implementing secure Citrix/VDI services for a hybrid workforce.
Responsibilities
- Support and operate a broad range of Digital Workplace Management (DWM) services, including Microsoft 365, endpoint management, VDI/Citrix and enterprise file and print platforms.
- Provide day-to-day operational support across Microsoft Intune (Windows, iOS, Android), including device configuration, application deployment, compliance policies, and troubleshooting.
- Support Microsoft 365 services such as Exchange Online, SharePoint Online, and Microsoft Teams from a platform and service-operations perspective, including mail flow issues, collaboration configuration, retention, and lifecycle management.
- Support enterprise file, print, and managed file transfer services, including file shares, print servers, and SFTP solutions, covering user onboarding, access management, and issue resolution.
- Develop and maintain PowerShell scripts and low-code automations to improve operational efficiency across digital workplace services, including user lifecycle, device management, compliance workflows, and reporting.
- Participate in incident response, problem management, and root-cause analysis across supported platforms, contributing to permanent fixes and service improvements.
- Create and maintain runbooks, operational documentation, and knowledge articles to reduce single points of failure and improve team resilience.
- Collaborate closely with security, identity, networking, and platform specialists to support governance, security controls, and compliance requirements.
Requirements
- Proven experience supporting enterprise digital workplace or end-user computing services across multiple platforms.
- Hands-on experience with Microsoft Intune for endpoint and mobile device management.
- Working knowledge of Microsoft 365 services, including Exchange Online, SharePoint Online, and Microsoft Teams.
- Practical experience supporting Citrix VDI or similar virtual desktop environments at an operational level (user support, troubleshooting, service operations).
- Experience supporting file services, print services, or managed file transfer/SFTP platforms in an enterprise environment.
- Strong PowerShell scripting skills for administration, automation, and operational tooling.
- Solid understanding of identity and access concepts such as Entra ID, RBAC, and Conditional Access, sufficient to support day-to-day operations.
- Strong troubleshooting skills with the ability to work across multiple technologies and escalate appropriately to subject matter experts.
Benefits
- Great people and place to work with a hybrid work opportunity
- Career advancement and training opportunities
- Pension and employee stock purchase plans with company contributions
- Extensive health benefits including group medical and dental benefits, and short-term and long-term disability benefits
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