Staff Forward Deployed Engineer building AI-powered client integrations for OpenLoop’s telehealth infrastructure. Creating reusable SDKs, agents, API tooling, and deployment practices across U.S. virtual care.
Responsibilities
Embed with client engineering teams and build integrations in their codebases against OpenLoop's Partner API
Own client integration outcomes through go-live and the following weeks
Identify platform gaps, file them with representative endpoints, and document time-boxed workarounds when necessary
Design and ship backend and frontend systems enabling client development with AI in the loop
Build SDKs, reference implementations, CLIs, machine-readable documentation, and agentic API workflows
Design human review, pre-launch evaluations, and post-launch monitoring for AI solutions
Own the deployment agent roster, including readiness gates, conformance checks, seeding checkers, documentation freshness, gap filing, and communication drafts
Convert client-specific needs into reusable recipes, checks, manifests, impact analysis, API conventions, and roadmap evidence
Turn ambiguous or over-promised client requests into phased, defensible scopes
Prevent breaking changes to live clients through checks, manifests, compatibility windows, and proposal processes
Serve as the technical voice with client engineering leadership, platform teams, and sales
Mentor FDEs and deployment strategists and help develop the deployment playbook
Requirements
10+ years of software engineering experience, including significant time delivering directly for external customers or partners in their environments
Proven end-to-end ownership of complex, customer-facing technical deliveries
Strong integration engineering depth: API design and consumption, authentication, webhooks versus polling, idempotency, rate limits, pagination, schema drift, reconciliation, and cloud infrastructure
Daily experience building with AI agents, verifying their output, evaluating LLM-based systems, and identifying when to stop trusting them
Experience handling sensitive data with a security-first mindset
Excellent communication with technical and non-technical audiences
Demonstrated judgment about scope, including descoping, sequencing, or declining work
Evidence of leverage through SDKs, tooling, checks, reference implementations, or practices
Bachelor's degree in Computer Science, Engineering, or related technical field, or equivalent practical experience (preferred)
Preferred: healthcare or regulated-domain experience
Preferred: production experience shipping LLM-based or agentic systems
Preferred: developer-platform experience with SDKs, CLIs, API conventions, and tested documentation
Preferred: familiarity with EHR, scheduling, pharmacy, or payments integrations; FHIR is a plus
Preferred: experience with sales or solutions teams in pre-sales technical conversations
Benefits
Medical, Dental, and Vision plans
Flexible Spending/Health Savings Accounts
Flexible PTO
401(k) + Company Match
Life Insurance
Pet insurance
Periodic travel to clients and team working sessions
Flexible client-facing work outside core collaboration hours when required
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