About the role

Software Support Engineer ensuring the performance and reliability of FLO's R&D solutions. Analyzing incidents and collaborating with interdisciplinary teams for effective resolutions.

Responsibilities

You will be at the center of software support operations and incident resolution, with a varied and impactful daily role:
Analyze and resolve complex software and hardware incidents in production environments;
Conduct technical investigations using monitoring and observability tools such as Snowflake, NewRelic and internal tools;
Identify root causes of issues and implement necessary fixes to restore services;
Collaborate with internal and external clients to diagnose problems and collect requests for improvements;
Work closely with software, firmware and infrastructure teams to coordinate technical resolutions and ensure effective incident follow-up;
Participate in the implementation of application improvements and complex configuration changes;
Deploy, apply and monitor software updates in production environments;
Develop and maintain scripts and tools to optimize and simplify operations;
Maintain detailed documentation of incidents, troubleshooting procedures, bugs and enhancement requests;
Contribute to system performance monitoring and support of CI/CD pipelines.

🎓 Education & technical skills
Bachelor's degree in Computer Science, Software Engineering or a related field;
5+ years of experience in software development, software support or complex technical troubleshooting;
Experience with programming languages such as C#, Python, C++ or other relevant languages;
Strong proficiency in scripting languages such as Python or JavaScript for tooling and automation;
Experience with incident tracking and version control tools such as Jira and Git;
Familiarity with continuous integration and continuous deployment (CI/CD) tools and containerization technologies like Docker;
Knowledge of cloud technologies such as AWS or Azure and microservices architectures;
Ability to analyze complex problems and propose effective solutions in critical environments;
Excellent communication and collaboration skills within multidisciplinary teams;
Professional-level bilingualism in French and English required to ensure clear and effective communication with teams and clients across Canada.

🌱 Culture: Humanity and close leadership. Together, we grow.
🤝 JEDI: Justice, Equity, Diversity, Inclusion. A program that aligns our teams.
🩺 Group insurance: Comprehensive coverage including telemedicine. Easy access to fast care for the whole family and peace of mind.
🏦 Retirement plan: Employer contribution up to 2%. Save for the future and prepare for retirement with confidence.
🌴 Increased vacation: Between 3 and 4 weeks, depending on experience and role relevance. More time to enjoy and recharge.
🔋 Recharge days: 5 days off to take care of yourself and your family.
🎁 Welcome gift: 5 days to start at FLO and begin your first year off on the right foot.
☀️ Summer Fridays: Afternoons off. Enjoy the sunshine.
🔌 Option for a discounted EV charger for you and your family. Enjoy a tangible benefit to support the transition to electric mobility.