VP leading SmartSimple Professional Services, Support, and Client Success. Improving delivery, partnerships, and implementation outcomes for Foundant’s nonprofit grant - management software.
About the role
- VP leading Professional Services, Support, and Client Success for SmartSimple, Foundant’s nonprofit software platform. Owning consultative delivery, partner capacity, pricing, and client outcomes.
Responsibilities
- Own SmartSimple's client experience end to end across Professional Services, Support, and Client Success
- Lead SmartSimple Professional Services delivery quality, methodology, and outcomes
- Coach the Professional Services leader toward a consistently strong client experience
- Manage SmartSimple's partner capacity model with ReSolved and Grantbook
- Own pricing models and new-service packaging for SmartSimple
- Lead the shift to a consultative delivery model with client-facing implementation methodology, phased prework, and review checkpoints
- Unify Professional Services, Support, and Client Success into one coherent SmartSimple client journey
- Build out and lead SmartSimple's Client Success function
- Define team operating and scaling models with the functional leader
- Hold functions to a high delivery bar using client outcomes as the measure of success
- Lead cross-functional change and alignment
- Coach functional leaders across Professional Services, Support, and Client Success
Requirements
- 10+ years of experience leading Professional Services and Support functions under one leadership umbrella
- Experience leading Client Success is a strong plus
- Demonstrated track record building or turning around consultative delivery models for a technical, platform-based product
- Experience managing complex partner or channel relationships, including capacity planning and negotiating commercial terms
- Nonprofit/grants technology or similarly complex vertical SaaS experience strongly preferred
- Must be legally eligible to work in the United States or Canada
Benefits
- Competitive salary and benefits
- Tuition reimbursements
- Lifestyle reimbursements
- Bespoke mindfulness initiatives
- Fitness initiatives
- Flexible PTO policy
- Professional and personal development opportunities
- Cross-team collaboration and exposure to diverse ideas, expertise, and projects
- Career growth opportunities and internal mobility
- Autonomy and responsibility
- Employee recognition
- Workplace accommodations throughout the interview and employment process
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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