VP Asset Management maximizing rental equipment ROI for a rental equipment company. Managing utilization, equipment movement, INDEX, purchasing, disposal, and related operational teams.
About the role
- VP leading SmartSimple Professional Services, Support, and Client Success. Improving delivery, partnerships, and implementation outcomes for Foundant’s nonprofit grant-management software.
Responsibilities
- Own SmartSimple's client experience end to end across Professional Services, Support, and Client Success
- Lead SmartSimple Professional Services delivery quality, methodology, and outcomes
- Coach the Professional Services leader directly
- Manage SmartSimple's partner capacity model with ReSolved and Grantbook
- Own pricing models and new-service packaging for SmartSimple
- Lead the shift to a consultative delivery model with client-facing implementation methodology, phased prework, and review checkpoints
- Partner with Sales on large enterprise pursuits, shaping scope, risk, and delivery commitments before signature
- Rethink the implementation model using AI-assisted and low-code development tooling
- Unify Professional Services, Support, and Client Success into one coherent SmartSimple client journey
- Shape SmartSimple's support model, including structure, staffing, and escalation
- Build out and lead SmartSimple's Client Success function
- Coach functional leaders across Professional Services, Support, and Client Success
Requirements
- 10+ years of experience leading enterprise-level Professional Services and Support functions under one leadership umbrella
- Experience leading Client Success is a strong plus
- Demonstrated track record building or turning around consultative delivery models for a technical, platform-based product
- Experience partnering with Sales on large, complex enterprise deals, including scoping and setting delivery commitments before signature
- Experience managing complex partner or channel relationships, including capacity planning and negotiating commercial terms
- Nonprofit/grants technology or similarly complex vertical SaaS experience strongly preferred
- Must be legally eligible to work in the United States or Canada
Benefits
- Competitive salary and benefits
- Tuition reimbursements
- Lifestyle reimbursements
- Bespoke mindfulness and fitness initiatives
- Flexible PTO policy
- Professional and personal development opportunities
- Internal mobility and career growth opportunities
- Autonomy and responsibility
- Employee recognition
- Workplace accommodations available upon request
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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