Directeur.rice du cautionnement supervisant les équipes d’assurance chez HUB International. Gestion du développement d’affaires, des relations avec les marchés et de la performance d’équipe.
About the role
- Director leading Fulfillment IQ's supply-chain technology delivery practice, client relationships, and internal innovation products. Shaping fulfillment solutions, growing accounts, and directing cross-functional teams.
Responsibilities
- Lead Fulfillment IQ's Tech Delivery practice across internal delivery teams and client relationships
- Own assigned client relationships as the senior point of contact
- Capture client needs and translate business goals into solution strategies and delivery roadmaps
- Identify new opportunities, shape proposals and statements of work, and expand accounts
- Manage expectations, scope, risks, escalations, commercial health, and operational health
- Lead and mentor cross-functional teams including product managers, business analysts, UX designers, DevOps engineers, developers, and tech leads
- Direct planning, resourcing, quality, timelines, budgets, and outcomes across engagements
- Establish delivery standards, ways of working, and reusable practices
- Attract and develop talent, coach leads, and build team capability
- Shape solution architectures and product strategies for client operations, budgets, and roadmaps
- Incubate Fulfillment IQ's internal innovation products, owning discovery, prioritization, and delivery
- Translate supply chain and fulfillment technology trends into recommendations and differentiated offerings
- Partner with sales, partnerships, and leadership to align solutions with market opportunity
- Report to the Head of Tech Delivery
- Travel approximately 10–20%
Requirements
- 8+ years of relevant experience, including leadership of technology delivery, product, or professional-services teams
- Proven ability to manage senior client relationships and grow accounts, turning delivery success into expanded scope and revenue
- Strong command of software delivery: product management, requirements, UX, and engineering across the full stack, plus modern DevOps and agile practices
- Experience shaping solution strategy and translating ambiguous business problems into clear, deliverable roadmaps
- Track record of leading and developing cross-functional teams and setting delivery standards
- Supply chain, fulfillment, logistics, WMS/OMS/TMS, or e-commerce technology experience strongly preferred
- Product ownership experience, including driving internal innovation products from idea to launch
- Excellent communication and executive presence
- Bachelor's degree in a related field, or equivalent experience
- Based in Toronto or the Greater Toronto Area, Ontario, Canada
- Legally authorized to work in Canada
- Able to work on a hybrid schedule, 3 days per week in Toronto/GTA
- Required skills in client and stakeholder management, delivery and program management, solution and product strategy, cross-functional team leadership, software delivery lifecycle, commercial acumen, executive communication and presentation, and product ownership
- Good-to-have experience with WMS, OMS, TMS, order management, e-commerce logistics platforms, pre-sales and solutioning, CI/CD, containers, AWS, Azure, GCP, Jira, roadmapping, agile management platforms, data and analytics, PMP, SAFe, CSM/CSPO, or equivalent certifications
Benefits
- 15% bonus eligibility
- Comprehensive extended health and dental coverage for you and your family
- Employee wellness programs where applicable
- Competitive paid time off, sick leave, and public holidays
- Flexible leave policies that respect local labour standards
- CPP contributions and a group retirement savings plan with employer contributions
- Employee stock options (ESOP), where applicable
- Dedicated learning and development budget, with support for skills, leadership, and career progression
- Remote and hybrid work options, flexible hours aligned to role and client needs
- Equipment and workstation allowances
- Internet and business travel reimbursements
- Team events and offsites
- Accommodations available on request at any stage of recruitment and assessment
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