Directeur.rice du cautionnement supervisant les équipes d’assurance chez HUB International. Gestion du développement d’affaires, des relations avec les marchés et de la performance d’équipe.
JI
Senior Director, Facilities Management – Regional Facilities Manager
Posted yesterday
About the role
- Regional Facilities Manager leading technical operations across JLL’s multi-site commercial real estate portfolio. Managing teams, vendors, budgets, compliance, and client relationships in Canada.
Responsibilities
- Lead technical operations and strategic oversight of a dynamic multi-site facility portfolio across Canada
- Manage facility operations while building and nurturing strong client relationships through regular touchpoints, meetings, and proactive communication
- Ensure facility management services, vendor relationships, and team performance deliver optimal value, compliance, and service excellence
- Oversee a technical team of facility management professionals
- Manage third-party vendor relationships and landlord partnerships
- Lead and develop a high-performing team through guidance, training, and performance development
- Ensure third-party vendor contract compliance, accurate reporting, and resolution of critical tenant relations issues
- Cultivate client relationships through monthly and weekly touchpoints, meetings, and proactive communication
- Provide facility services according to MSA and account processes and procedures, ensuring compliance with local, provincial, and federal regulations
- Manage, coordinate, and exercise functional responsibility for facility management services across assigned facilities and geography
- Prepare, submit, and manage facility budgets of $1–5 million, tracking variances and ensuring smooth recovery processes
- Oversee third-party vendors to ensure quality service delivery, cost efficiency, KPIs, and operational excellence
- Champion staff development and succession planning, including actionable career development plans for direct reports
- Participate in compensation planning and team growth initiatives
Requirements
- 8+ years of progressive experience in facility management with demonstrated technical leadership
- Proven experience managing teams, projects, and vendor relationships in commercial facility environments
- Strong leadership and relationship-building skills with a proven ability to influence and collaborate
- Excellent interpersonal skills and problem-solving abilities
- Outstanding verbal, written communication, and presentation skills
- Demonstrated track record of delivering exceptional internal and external customer service
- Knowledge of standard business and accounting practices
- Proficiency in Excel and the ability to analyze data to support informed decision-making
- Exceptional client relationship management capabilities
- Preferred: Bachelor’s degree in engineering, a technical field, or an equivalent combination of experience and education
- Preferred: Professional certifications such as CPM, RPA, or CSM
- Preferred: French language proficiency (bilingual English/French)
- Preferred: Technical or engineering background
- Preferred: Experience in manufacturing facilities, particularly heavy industrial environments
- Preferred: Experience with CMMS
- Preferred: Familiarity with AI tools and emerging technologies
- Oral and/or written interactions with tenants or external partners based outside Quebec
Benefits
- Discretionary bonuses may be available
- Benefits may be available
- Equal opportunity employer
- Reasonable accommodations are available for individuals with disabilities
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