Technical Support Engineer providing frontline support for enterprise customers in the fleet mobility industry. Collaborating with product teams to resolve complex technical issues and improve product quality.
SE
Lead Monitoring & Diagnostics Technical Support Specialist
Posted 4 days ago
About the role
- Lead Technical Support Specialist providing technical support and case management for GE Vernova customers. Managing customer relationships and ensuring resolution of support inquiries.
Responsibilities
- Provide daily ongoing technical support and manage cases by phone, email and other communication channels.
- Investigate technical issues, reproduce faults when necessary, and collaborate with product teams to resolve customer issues promptly and constructively.
- Make recommendations regarding repairs, upgrades and parts replacement.
- Maintain accurate records in quality management, customer relationship management (CRM) and enterprise resource planning (ERP) tools such as Salesforce.com, ServiceMax, SAP, etc.
- Identify training needs and take ownership of your own professional development as well as the training of other team members.
Requirements
- Degree in engineering, a technologist diploma, or equivalent relevant professional experience.
- Minimum of 5 years of industry experience and 5 years in a related field, including monitoring and diagnostics (Monitoring & Diagnostics).
- Strong knowledge of GE Vernova monitoring and diagnostics devices.
- Innovative mindset and the ability to configure equipment to reproduce issues reported by customers.
- Availability to provide on-call coverage, support outside normal business hours, or adjust working hours to meet specific customer needs.
Benefits
- Medical, dental, vision and prescription drug coverage
- Access to a Health Coach from GE Vernova, a 24/7 nurse-based resource
- Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
- GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
- Access to Fidelity resources and financial planning consultants
- Tuition assistance
- Adoption assistance
- Paid parental leave
- Disability benefits
- Life insurance
- 12 paid holidays
- Permissive time off
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Technical Support Specialist providing hands - on telecom support and client issue resolution at Pathway Communications in a hybrid setting.
Technical and Operations Support Agent responsible for managing caisse computer equipment and IT systems in a hybrid work environment. Solution - oriented with a focus on user support, security, and system maintenance.
Remote Technical Support Representative providing technical support via phone and chat. Joining Geek Squad to assist clients across Canada with technology products.
Senior Technical Support Analyst managing large enterprise Cisco networks and providing ongoing IT support for the City of Toronto. Leading technical projects and ensuring system improvements.
IT Technical Support Specialist providing tech support for Varicent's global workforce. Supporting endpoint devices, collaboration tools, and employee technology experience.
LP
Application Support Specialist – Senior
LinkedIn Recruiter Post
Senior Application Support Specialist needed for a contract role in Toronto, ON. Must have Salesforce and SaaS experience, incident management, and customer service skills.
IT Support Developer providing on - site and remote support for IT and network issues across warehouse sites. Involved in cybersecurity, network operation, and pre - sales solution implementation.
Support Engineer collaborating with engineering to resolve technical issues for a documentation platform. Working on AI - powered agents and automations while diagnosing end - to - end technical problems.
Technical Support Specialist ensuring proper responses to user issues related to LANDR ecosystem. Guiding users through complex workflows and troubleshooting technical challenges for music creation.