About the role

Lead Technical Support Specialist providing technical support and case management for GE Vernova customers. Managing customer relationships and ensuring resolution of support inquiries.

Responsibilities

Provide daily ongoing technical support and manage cases by phone, email and other communication channels.
Investigate technical issues, reproduce faults when necessary, and collaborate with product teams to resolve customer issues promptly and constructively.
Make recommendations regarding repairs, upgrades and parts replacement.
Maintain accurate records in quality management, customer relationship management (CRM) and enterprise resource planning (ERP) tools such as Salesforce.com, ServiceMax, SAP, etc.
Identify training needs and take ownership of your own professional development as well as the training of other team members.

Degree in engineering, a technologist diploma, or equivalent relevant professional experience.
Minimum of 5 years of industry experience and 5 years in a related field, including monitoring and diagnostics (Monitoring & Diagnostics).
Strong knowledge of GE Vernova monitoring and diagnostics devices.
Innovative mindset and the ability to configure equipment to reproduce issues reported by customers.
Availability to provide on-call coverage, support outside normal business hours, or adjust working hours to meet specific customer needs.

Medical, dental, vision and prescription drug coverage
Access to a Health Coach from GE Vernova, a 24/7 nurse-based resource
Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
Access to Fidelity resources and financial planning consultants
Tuition assistance
Adoption assistance
Paid parental leave
Disability benefits
Life insurance
12 paid holidays
Permissive time off