Technical Support Engineer providing frontline support for enterprise customers in the fleet mobility industry. Collaborating with product teams to resolve complex technical issues and improve product quality.
LP
Application Support Specialist – Senior
Posted via LinkedIn Recruiter (not a company profile)
Posted 3 days ago
About the role
- Senior Application Support Specialist needed for a contract role in Toronto, ON. Must have Salesforce and SaaS experience, incident management, and customer service skills.
Responsibilities
- We are hiring a Senior Application Support Specialist for a contract role in Toronto, ON. The role involves supporting Salesforce-based applications, managing ticket queues and SLAs, prioritizing incidents, maintaining knowledge base entries, providing end-user support in a SaaS environment, and handling identity and access management tasks including Microsoft Entra ID administration and hardware authentication token lifecycle management.
Requirements
- MUST HAVES: Salesforce & SaaS Platform Knowledge - Experience supporting Salesforce-based applications, familiarity with Salesforce ecosystem (objects, workflows, flows, permissions, reports, dashboards). Incident & Ticket Management - Demonstrated ability to manage ticket queues and SLAs, prioritize incidents based on impact/urgency, escalate appropriately while ensuring closure quality, maintain clear, searchable knowledge base entries. Customer Support & Service Orientation - Proven experience providing end-user support in a SaaS environment, strong customer-first mindset, ability to manage high-pressure situations and user expectations. Identity & Access Management - Identity-directory administration (e.g., Microsoft Entra ID): security groups, B2B guest invitations, approver / Entitlement Management, hardware authentication token (FIDO2) lifecycle management.
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