LP
Application Support Analyst
LinkedIn Recruiter Post
Application Support Analyst needed in Downtown Toronto (hybrid). Must have 8+ years experience, Dynatrace, Splunk, L2 support, ITIL, SQL, and banking/financial services.
GL
Technical Support Specialist – HVAC, Bi-lingual French/English
Posted 4 days ago
About the role
- Technical Support Specialist providing technical assistance for HVAC products at GE Appliances. Delivering high-quality customer service and troubleshooting across various product lines in a remote setting.
Responsibilities
- Provide timely, accurate, and professional technical support via phone and email to contractors, end users, and distributor partners for a range of products (e.g. residential HVAC, light commercial systems, VRF), ensuring high-quality customer experience.
- Diagnose and troubleshoot product issues across product systems through structured resolution steps.
- Interpret system feedback and operating data (e.g., error codes, fault histories, control board indicators, and reported performance conditions) to support accurate issue identification.
- Utilize GE Appliances/Haier tools and platforms (e.g., TD-03, SmartHQ, or equivalent) to review system data and identify potential performance issues to support troubleshooting.
- Provide technical documentation and guidance, including wiring diagrams, submittals, capacity tables, installation instructions, and control configuration support.
- Assist customers with installation, startup, and operational questions within a remote support environment, ensuring adherence to product specifications and best practices.
- Escalate complex or unresolved issues to Product Specialists or Engineering teams, providing clear and thorough documentation of troubleshooting steps and findings.
- Collaborate cross-functionally with Service, Engineering, Manufacturing, and Parts teams to support issue resolution and information sharing.
- Maintain accurate and detailed case records, including reported symptoms, diagnostic steps performed, data reviewed, and final resolution or escalation path.
- Demonstrate self-directed problem-solving by leveraging technical documentation, knowledge bases, and internal tools prior to escalation.
- Ensure case documentation supports cross-functional visibility and efficient escalation.
Requirements
- High School Diploma or equivalent required
- Minimum of 3 years of experience in HVAC installation, service, or technical support (residential and/or light commercial preferred)
- Experience using computer systems and standard business applications
- Bi-lingual fluency in English/Spanish or English/French (only required if hired as bi-lingual support)
Benefits
- Competitive salary
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Business Operations Manager at Samsara as a strategic partner within Technical Support. Driving operational excellence and enabling data - informed decision - making at scale.
Technical Support Engineer providing advanced technical assistance and support to customers at Narvar. Collaborating with cross functional teams to resolve complex issues and drive process improvement initiatives.
Remote Service Desk Support Analyst ensuring clients receive a best - in - class Service Desk experience at CDW. Communicating with end users and troubleshooting technical inquiries.
LP
Desktop Support Engineer
LinkedIn Recruiter Post
Desktop Support Engineer providing bilingual (English/French) Level 1 - 2 support for Windows, Microsoft 365, VDI, networking, and peripherals. Uses SysTrack and ServiceNow in BFSI environments with 24x7 shift requirements.
LP
Java Customer Support
LinkedIn Recruiter Post
12 - month Java Customer Support contractor role in Toronto (hybrid: 2 days/week in office). Requires 1 - 3 years experience with Java scripting, SQL, and good communication skills.
Manager of Support Engineering role at NeuraFlash overseeing support cases and teams. Driving customer satisfaction through proactive solutions and technical guidance.
Senior Technical Support Engineer solving high - stakes problems across Aplos, Raisely, and Keela. Leading escalations and serving as the bridge between support and engineering teams at Velora.
Product Support Engineer at Semperis, a cybersecurity company, solving technical issues and enhancing customer satisfaction while collaborating with R&D teams.
LP
Application Support Analyst
LinkedIn Recruiter Post
Application Support Analyst role requiring 6+ years of experience in production support, Dynatrace/Splunk expertise, L2 support experience, ITIL knowledge, and banking/financial services background.