Application Support Analyst troubleshooting travel applications for HIS Canada Travel, a wholesale and retail travel company. Supporting business units, vendors, and IT teams across Toronto or Montreal hybrid operations.
About the role
- Technical support engineer ensuring billing services platform stability and integration at Genesys. Collaborating cross-functionally to resolve issues in complex, integrated billing ecosystem.
Responsibilities
- Provide operational support for billing platforms and integrations, including monitoring, troubleshooting, and resolution of production issues.
- Participate in on-call rotations supporting 24x7 operational coverage, including support during quarter-end and year-end billing cycles.
- Investigate and resolve billing system incidents, data discrepancies, and integration failures across Salesforce, Zuora, AWS, and related platforms.
- Analyze logs, system behavior, and transaction data to identify root causes of issues and support remediation efforts.
- Collaborate with Engineering, Product, and Billing Systems teams to diagnose defects, validate fixes, and support production deployments.
- Assist with incident response for billing-impacting events, providing technical analysis and contributing to internal and external communications as needed.
- Maintain and update operational documentation, including runbooks, troubleshooting guides, and support procedures.
- Support operational monitoring and alerting improvements to detect issues earlier and reduce incident impact.
- Contribute to post-incident reviews and continuous improvement initiatives aimed at preventing recurring issues.
- Ensure operational activities follow established change management, access control, and data integrity standards, including SOX compliance where applicable.
Requirements
- 2-3+ years of experience in IT billing support, systems operations, or enterprise application support
- Hands-on experience supporting complex SaaS platforms billing services or enterprise business systems, especially in Salesforce, Zuora, AWS and Workday Financials
- Experience with SaaS subscription and usage-based billing models
- Experience working with monitoring tools, log analysis, and diagnosing issues in distributed or integrated systems
- Strong analytical skills with the ability to investigate data discrepancies and system behavior
- Ability to operate effectively independently during high-impact incidents with strong attention to detail and clear and empathetic communication
- Strong written and verbal communication skills, including the ability to explain technical issues clearly to internal business stakeholders
- Experience collaborating with Engineering, Product, Finance, or Customer Support teams to resolve production issues
Benefits
- great benefits and perks like larger tech companies
- independence to make a larger impact on the company
- ownership of their work
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Associate Customer Support Engineer supporting enterprise customers using Flashpoint’s Ignite cybersecurity intelligence platform. Troubleshooting SaaS, API, SAML, and data issues while improving support documentation.
LP
Linux Desktop Support Engineer
LinkedIn Recruiter Post
We're hiring a Linux Desktop Support Engineer in North York, ON (hybrid). Requires strong Linux admin, troubleshooting, and container experience.
IT Support Technician supporting SysGen Solutions Group’s managed services and internal IT operations in Calgary. Monitoring systems, troubleshooting devices, and assisting clients and employees.
Senior Support Engineer troubleshooting OpenAI API infrastructure for strategic enterprise customers. Designing observability, incident response, and automation processes for reliable AI deployments.
AI Support Engineer troubleshooting complex OpenAI platform issues for enterprise customers. Automating support workflows and partnering with Engineering, Product, and Go - To - Market teams.
Support Engineer enabling onboarding, decommissioning, SQL migrations, and escalated platform support for veterinary software customers. Partnering with engineering, customer success, and implementation teams on reliable technical solutions.
Technical Support Analyst providing Tier 2 support for Achievers’ employee recognition and rewards platform. Troubleshooting integrations, migrations, upgrades, and client technical issues from Toronto.
Cloud Support Engineer supporting Ingenico’s hosted payment - acceptance solutions. Managing deployments, databases, servers, networking, troubleshooting, and customer onboarding in Toronto.
LP
OnBase Support Engineer (L3)
LinkedIn Recruiter Post
We are hiring an OnBase Support Engineer (L3) for a contract role in Toronto, ON. Requires 6 - 8 years of experience with OnBase/ECM and SQL Server, strong L3 support skills, and expertise in workflow optimization.