Technical Business Analyst integrating SaaS vendors into Sherweb’s cloud marketplace. Assessing APIs, requirements, and platform changes to streamline onboarding and operations.
About the role
- Technical Support Engineer at Sentry providing root-cause analysis and support for elite developers. Engaging with technical minds and architecting the Technical Support engine.
Responsibilities
- Master the Sentry Ecosystem & Support Elite Developers
- Perform root-cause analysis on complex issues
- Act as a strategic consultant for senior engineers
- Engineer the logic that powers our support agents
- Build the right context into our systems
Requirements
- 4+ years of experience in technical support engineering, systems engineering, or software development
- Strong Coding Foundations: Mastery of Python, JavaScript, Java, or Ruby
- Systems Depth: Deep understanding of distributed systems, microservices, APIs
- AI & Automation Literacy: Practical familiarity with LLM orchestration
- Exceptional Communication: Ability to explain complex architectural concepts
Benefits
- incentive compensation
- equity grants
- paid time off
- group health insurance coverage
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