LP
Archer Production Support Analyst
LinkedIn Recruiter Post
Support production applications, troubleshoot issues, manage deployments, and maintain system stability. Requires Archer, SQL, Windows Server, and scripting skills.
About the role
- Technical Support Specialist providing IT solutions and troubleshooting for clients at Motorola Solutions. Engaging in complex hardware and software resolution with a customer-focused approach in a hybrid work environment.
Responsibilities
- Technical Troubleshooting & Resolution
- Research, collaborate, and resolve intricate hardware and software challenges over phone and digital mediums
- Analyze systematic product behaviors and devise creative technical solutions for unique environmental variables
- Diagnose network topologies and system performance irregularities to ensure continuous uptime for customer infrastructure
- Case Management & Documentation
- Document software, hardware, and network configurations comprehensively within our case management tracking repository
- Prioritize active operational tasks dynamically between inbound requests, ongoing investigations, and live digital chats
- Escalate unresolved customer issues efficiently to senior engineering tiers with complete technical summaries and diagnostics
- Customer Experience & Ecosystem Maintenance
- Support public safety and enterprise operations by delivering an empathetic, high-urgency response to system inquiries
- Maintain an advanced operational understanding of network topologies, server environments, and video processing software
- Learn new technologies and product specifications continuously to match our accelerating pace of ecosystem innovation
Requirements
- High School Diploma or equivalent baseline credential
- 2+ years of experience in an IT environment
Benefits
- None specified
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