Business Support Analyst providing operational support and advice to stakeholders at BMO. Collaborates on strategic initiatives and ensures effective business processes in Canada.
About the role
- Support Engineer maintaining and developing software components of Smile Digital Health products. Collaborating across business areas to gather requirements and provide Tier 2 support.
Responsibilities
- Analyzing and evaluating requirements and proposing high level design and technical solutions to issues that arise from internal and external customer issues.
- Analyzing solutions to ensure that they will be interoperable, performant and maintainable.
- Working with Tier1 support team to diagnose and correct issues raised in customer incidents.
- Collaborating with coredev and client solutions teams to ensure any fixes from the support team meet core and customer technical/architectural requirements.
- Support the mentoring of Tier 1 Service Desk staff and other developers on technical guidelines, functionality, debugging, performance and operational procedures and troubleshooting techniques and serve as their technical mentor.
- Participate in major incident response teams.
- Ensure relevant documentation and frameworks are maintained and up-to-date.
- Research technologies that will be used in new and existing modules of the solution.
- Ability to analyze and solve problems, identify issues and apply or implement solutions.
- Break down work for other team members and be the go-to person for project issues/status.
- Analyze solutions to ensure that they are interoperable, performant and maintainable.
- Comply with the privacy, security and confidentiality policies.
Requirements
- 3+ years of experience in software development and/or equivalent experience.
- Post-secondary education in computer science, software development or equivalent education and/or experience.
- Experience with developing software applications, unit and functional test practices along with end-to-end feature development and building complex systems.
- Experience in HL7 (V2, FHIR) is an asset.
- Experience with Hibernate, Spring, REST web services, Git is an asset.
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