Senior Software Engineer building reliable AI agents and automation systems for Magical’s healthcare platform. Owning backend services, workflow infrastructure, and production reliability.
Responsibilities
Design and build backend and full-stack systems for AI agents and healthcare automations
Set technical direction within a project or product area, especially when requirements are ambiguous
Build features for automation creation, workflow pathways, testing, editing, and production run reporting
Improve runtime reliability through run state management, queues, idempotency, error classification, alerts, and dashboards
Own critical services from architecture through deployment, monitoring, and iteration
Transform unstructured customer inputs such as SOPs, decision trees, portal behaviors, and edge cases into dependable automations
Build systems that draft, test, and enhance workflows, catch failures, recommend edits, and identify when human intervention is needed
Contribute to runtime reliability, workflow pathways, evaluations, and specialized agents for critical healthcare tasks
Set technical direction, drive delivery, enhance team effectiveness, and mentor teammates
Requirements
5+ years of software development experience
Experience building and owning backend systems deployed in production
Ability to turn ambiguous product requirements into a clear technical plan
Strong systems design skills, including distributed systems, databases, APIs, queues, asynchronous workflows, and observability
Experience integrating AI tools into the development workflow and willingness to experiment with new approaches
Experience with platform, infrastructure, or workflow systems at scale (preferred)
Experience building agentic products or agent-based workflows (preferred)
Experience integrating LLMs or AI models into production backend systems (preferred)
Background in event-driven architectures, workflow engines, observability, or runtime reliability (preferred)
Experience in healthcare operations or revenue cycle management (preferred)
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