Technical Support Specialist supporting Greenhouse customers through email, chat, and video. Troubleshooting hiring - platform issues and guiding product improvements.
About the role
- IT Support Specialist supporting Maple’s on-demand healthcare platform and 200+ employees. Managing devices, access, onboarding, security reviews, inventory, and hybrid office technology.
Responsibilities
- Provide responsive technical support to employees and contractors through the IT Help Desk, Slack, and email
- Drive onboarding, offboarding, and role transfers by provisioning software access and setting up, imaging, and shipping hardware
- Maintain hardware inventory, including device check-ins/check-outs, shipping logistics, returns, procurement, and end-of-life retirement
- Configure, troubleshoot, and maintain Mac and Windows devices
- Execute system administration tasks, including application integrations, deployments, migrations, and software upgrades
- Perform monthly security reviews and quarterly application access audits with Information Security
- Partner with People & Culture to deliver technology for company events, including All-Hands and Town Halls
- Set up presentation equipment for on-site attendees and hybrid video conferencing
- Maintain and troubleshoot office A/V and meeting room equipment
- Author and update IT process documentation, technical runbooks, and employee self-help guides
- Host IT training and awareness sessions, including office hours, Lunch & Learns, and security tip sharing
- Identify and implement improvements to recurring IT workflows and service processes
- Support Maple's hybrid workplace and maintain a positive in-person and remote support experience
Requirements
- 2+ years of IT support experience in a corporate or Software as a Service (SaaS) environment
- Hands-on experience configuring, troubleshooting, and maintaining Mac and Windows hardware and OS environments
- Strong communication skills with a customer-centric, patient approach to guiding users via Slack, Google Meet, email, and support tickets
- Practical experience with IT ticketing systems such as Jira Service Management, Zendesk, or Freshservice
- Proven experience executing structured onboarding and offboarding workflows with close attention to detail
- Ability to work on-site from the downtown Toronto office three days a week, with flexibility to support company events and critical on-site IT needs
- Hands-on experience managing hardware logistics, including inventory control, shipping, returns, and procurement
- Familiarity with Mobile Device Management (MDM) platforms, such as Iru/Kandji and Jamf
- Familiarity with Identity and Access Management (IAM) tools, such as Okta, JumpCloud, and Microsoft Entra ID / Azure AD
- Foundational networking knowledge, including Wi-Fi troubleshooting, VPNs, and cloud-managed networks such as UniFi and Cisco Meraki
- Interest in building documentation and streamlining IT operations
- Familiarity with endpoint protection, phishing response, and access control audits
- Criminal record check (EPIC) and identity verification; additional employment or education verification may be conducted
- Experience with Google Workspace Admin Console, conference room A/V technology, startup or scale-up environments, workflow automation tools, or basic Bash/Python scripting is a bonus
Benefits
- 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family; care starts on day one
- Medical, dental and life insurance
- Health spending account
- Annual flex benefits budget for professional development, wellness expenses or a one-time boost to retirement savings
- 10 dedicated health days
- Work internationally in eligible countries for up to ten days per year
- Group retirement savings plan
- 3 weeks vacation
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Senior IT Engineer leading IAM, Okta, and secure access automation for 1Password’s enterprise password and Unified Access Management platform. Expanding IaC and AI - enabled IT workflows.
IT Lead owning multi - site networks, SSO modernization, and AI integrations at Trulioo, a global digital identity verification platform. Guiding IT operations from Vancouver on a three - day hybrid schedule.
Technical Support Specialist supporting Citizen One and Drupal customers at digital - trust company Portage CyberTech. Troubleshooting applications, managing SQL data, and validating deployments in hybrid Montreal role.
Director building an enterprise architecture practice for an IT services client. Aligning business strategy, technology roadmaps, governance and Solutions Architect leadership.
Technical Support Specialist resolving complex customer issues and documenting bugs for Helm Operations’ digital products. Providing SLA - compliant support through Zendesk and related tools.
Enterprise Architect modernizing Oracle Utilities platforms and cloud ecosystems for Origin’s utility clients. Governing enterprise architecture, integrations, roadmaps, and large - scale utility implementations.
Business Systems Support Specialist supporting technology users across Ideal Siding’s North American siding franchise network. Delivering software training, onboarding, account administration, and first - line support.
Business systems support specialist supporting Ideal Siding’s siding - renovation franchise network. Delivering software training, onboarding, troubleshooting, and CRM administration.
Senior IT relationship manager aligning strategic enterprise customers with DSV’s global transport and logistics technology. Leading governance, service improvement, escalations, and transformation initiatives.