Technical Support Specialist supporting Greenhouse customers through email, chat, and video. Troubleshooting hiring - platform issues and guiding product improvements.
About the role
- Enterprise Architect modernizing Oracle Utilities platforms and cloud ecosystems for Origin’s utility clients. Governing enterprise architecture, integrations, roadmaps, and large-scale utility implementations.
Responsibilities
- Define and govern enterprise architecture standards across business, application, data, and technology domains
- Develop multi-year technology roadmaps aligned with utility business goals and modernization strategies
- Ensure cross-workstream design integrity, architectural consistency, and readiness across project phases
- Facilitate enterprise-level design discussions with client executives and technical leadership
- Lead strategic client engagements focused on modernization strategy, architectural alignment, and long-term business outcomes
- Build executive relationships by aligning technology decisions with business drivers and operational objectives
- Lead discussions on CC&B, C2M, and CCS migration, including architectural impacts, data considerations, and operational alignment
- Provide guidance on Oracle Utilities platforms within the broader enterprise ecosystem
- Architect integration strategies using IWS, ESB, APIs, SFTP, and modern integration frameworks
- Define data architecture standards, data models, data flows, and data governance
- Ensure integrations support CIS, ERP, AMI, GIS, OMS, and financial systems
- Design and guide cloud infrastructure strategies across OCI, AWS, and Google Cloud
- Define non-functional requirements for performance, encryption, security, availability, resiliency, scalability, and disaster recovery
- Provide guidance on network topology, connectivity, and security patterns
- Lead SaaS application architecture, deployment, and lifecycle management
- Evaluate third-party systems and define integration methods for interoperability
- Assess enterprise impacts, communicate risks, and manage scope, timelines, and architectural constraints
- Collaborate with product development teams using client engagement insights
- Support account teams with enterprise solution opportunities, bids, proposals, and prospective-client presentations
- Monitor architecture scope, support resource planning, and identify strategic upsell opportunities
- Mentor solution architects, technical architects, and junior team members
- Lead multi-tiered workstreams across large-scale, multi-platform implementations
- Support recruitment by identifying and evaluating technical and architectural talent
Requirements
- 10+ years as an Enterprise Solution Architect in utilities or large enterprise environments
- Expertise in enterprise solution architecture, integration and data architecture, SaaS application development and deployment, cloud infrastructure (OCI, AWS, Google Cloud), network architecture, and database design
- Proven ability to define and govern non-functional requirements
- Experience orchestrating business processes, applications, and integrations for optimal utility operations
- 10+ years with CC&B/C2M/CCS with hands-on configuration experience
- Proficiency across customer care, billing, rates, meter reading, payments, collections, service orders, and utility financials
- Ability to guide clients through the CC&B–C2M–CCS upgrade path
- Strong understanding of OUAF design principles and integration patterns
- Bachelor’s degree in Computer Science, IT, Engineering, or related field
- Oracle Utilities Implementation Certifications strongly recommended
- Must be available for at least 25% travel
- Exceptional communication, facilitation, and executive-level presentation skills
Benefits
- Fully remote work arrangement
- Off-site work
- Opportunity to work on modernization strategies and enterprise-wide utility architecture
- Mentoring and leadership opportunities
- Travel allowance not specified; role requires at least 25% travel
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