Technical Support Specialist supporting Greenhouse customers through email, chat, and video. Troubleshooting hiring - platform issues and guiding product improvements.
About the role
- Director building an enterprise architecture practice for an IT services client. Aligning business strategy, technology roadmaps, governance and Solutions Architect leadership.
Responsibilities
- Build and grow the enterprise architecture practice
- Connect business strategy to technology delivery
- Understand business processes, capabilities, value streams and operating model
- Lead business capability mapping and process analysis to identify gaps, redundancies and improvement opportunities
- Translate business strategy and objectives into target-state architectures and multi-year technology roadmaps
- Work with business leaders to redesign processes and enable better ways of working
- Establish the EA function's mandate, operating model, frameworks, standards, principles and governance
- Introduce architecture review processes and decision-making forums
- Select and tailor an appropriate enterprise architecture framework
- Define and maintain EA artifacts, repositories and tools
- Lead, coach and develop approximately five Solutions Architects
- Build a collaborative, business-focused architecture culture
- Set goals, measure performance, and plan succession and skills growth
- Advise the VP of IT and executive team on technology direction, investment and risk
- Guide major initiatives and ensure solution designs align with enterprise architecture
- Assess emerging technologies and vendor solutions against business needs
- Collaborate with Cybersecurity, Infrastructure, Data and Application teams on security, compliance, resilience and integrity
- Support IT portfolio planning, prioritization and business cases
- Identify opportunities to rationalize applications and reduce technical debt
- Report on architecture maturity and delivered value
Requirements
- 10+ years of progressive IT experience, including at least 5 years in enterprise or solutions architecture
- At least 3 years leading architecture teams or practices
- Proven ability to understand, analyze and improve business processes, including business capability modelling, process mapping and value stream analysis
- Experience building or maturing an enterprise architecture function from the ground up
- Strong working knowledge of EA frameworks, such as TOGAF or Zachman
- Knowledge of modelling notations such as ArchiMate and BPMN
- Broad technical knowledge across applications, integration, data, cloud and infrastructure
- Excellent communication skills, with the ability to explain complex technical ideas to executives and non-technical stakeholders
- Bachelor's degree in Computer Science, Information Systems, Business or a related field, or equivalent experience
- Preferred: TOGAF certification or equivalent
- Preferred: Business process certification or background, such as Lean, Six Sigma or CBPP
- Preferred: Experience in a regulated industry, such as financial services, utilities, healthcare or the public sector
- Preferred: Experience with cloud transformation and modern integration patterns
- Preferred: Experience with EA tools such as LeanIX, Ardoq or Sparx EA
- Preferred: MBA or a related business education
Benefits
- Remote position
- Permanent, full-time employment
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