Senior IT Engineer leading IAM, Okta, and secure access automation for 1Password’s enterprise password and Unified Access Management platform. Expanding IaC and AI - enabled IT workflows.
About the role
- Technical Support Specialist supporting Greenhouse customers through email, chat, and video. Troubleshooting hiring-platform issues and guiding product improvements.
Responsibilities
- Serve as the first point of contact for technical support communications, primarily through email and online chat
- Answer questions, provide assistance, troubleshoot issues, and route product feedback
- Diagnose and resolve customer issues with Greenhouse Suite products
- Escalate issues as needed to ensure timely follow-up and satisfactory resolution
- Expand product knowledge and technical skills through training and practical experience
- Provide recommendations for continuous product and process improvement
- Take on additional projects and responsibilities as business needs require
- Collaborate with Customer Success, Product, and Engineering teams
Requirements
- 2+ years customer-facing work experience on both email and live chat channels
- Comfort supporting a live video support experience
- Experience using Zendesk, strongly preferred
- SaaS experience
- Excellent problem-solving and analytical skills
- Proven perseverance when resolving customer requests
- Passion for learning and sharing knowledge with others
- Excellent written and verbal communication skills
- Ability to convey complex information to technical and non-technical audiences
- Legally eligible to work in Canada by the start date
- No sponsorship support available
Benefits
- Bonus structure that rewards great performance
- Potential stock option awards
- Potential merit increases
- Potential sales commissions where applicable
- Optional co-working spaces
- Shared office spaces
- Performance review program with actionable feedback
- Employee resource groups
- AI-assisted hiring process with opt-out request option
- Equal opportunity employer and reasonable accommodation support
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
IT Lead owning multi - site networks, SSO modernization, and AI integrations at Trulioo, a global digital identity verification platform. Guiding IT operations from Vancouver on a three - day hybrid schedule.
Technical Support Specialist supporting Citizen One and Drupal customers at digital - trust company Portage CyberTech. Troubleshooting applications, managing SQL data, and validating deployments in hybrid Montreal role.
Director building an enterprise architecture practice for an IT services client. Aligning business strategy, technology roadmaps, governance and Solutions Architect leadership.
Technical Support Specialist resolving complex customer issues and documenting bugs for Helm Operations’ digital products. Providing SLA - compliant support through Zendesk and related tools.
IT Support Specialist supporting Maple’s on - demand healthcare platform and 200+ employees. Managing devices, access, onboarding, security reviews, inventory, and hybrid office technology.
Enterprise Architect modernizing Oracle Utilities platforms and cloud ecosystems for Origin’s utility clients. Governing enterprise architecture, integrations, roadmaps, and large - scale utility implementations.
Business Systems Support Specialist supporting technology users across Ideal Siding’s North American siding franchise network. Delivering software training, onboarding, account administration, and first - line support.
Business systems support specialist supporting Ideal Siding’s siding - renovation franchise network. Delivering software training, onboarding, troubleshooting, and CRM administration.
Senior IT relationship manager aligning strategic enterprise customers with DSV’s global transport and logistics technology. Leading governance, service improvement, escalations, and transformation initiatives.