About the role

Registered Nurse contractor reviewing lab results and specialist referrals for Maple’s Canadian healthcare platform. Providing patient follow-up guidance and escalating urgent cases remotely.

Responsibilities

Clinically review lab results issued through Maple and assign appropriate follow-up recommendations
Identify abnormal or critical results and determine the urgency of follow-up care
Contact patients directly when critical results require immediate emergency care
Escalate complex cases to physicians when appropriate
Support specialist referrals based on clinical directives, including preparing referral documentation and required forms
Assign referrals to appropriate specialist clinics based on patient location, clinical need and specialty
Redirect referrals when clinics are unresponsive or decline referrals
Review specialist consult reports and determine whether patient follow-up is required
Support additional workstreams based on scheduling and operational needs
Work independently and use clinical judgment to support Maple’s labs and referrals operations

Bachelor of Science in Nursing (BScN)
Current registration and good standing with a Canadian provincial or territorial nursing college
No active malpractice investigations
Professional liability coverage in place
Experience in a patient-facing clinical setting; primary care, medical-surgical or emergency care preferred
Strong clinical judgment and confidence reviewing lab results and specialist documentation
Ability to work independently in a remote, technology-enabled environment
Proficiency using Mac devices and learning new digital tools quickly
Excellent English communication skills, written and verbal
Strong understanding of patient privacy and confidentiality requirements
Successful criminal record check (EPIC) and identity verification; additional employment or education verification may be conducted
French bilingual proficiency is a significant asset, but not required