About the role

Medical Information Specialist responding to medical and safety inquiries for ProPharma pharmaceutical clients. Documenting adverse events, product complaints, and regulatory information accurately.

Responsibilities

Respond to unsolicited consumer, healthcare professional and other external customer requests for medical and safety information via telephone, website/email, letter, fax and scientific meetings on behalf of pharmaceutical clients
Provide labeled and unlabeled medical/safety information responses in accordance with regulatory requirements, industry standards and client and ProPharma policies
Identify, document and report adverse events, pregnancy reports, special situation events and product complaints according to government regulations, SOPs and client Working Practices
Complete tasks within deadlines documented in ProPharma SOPs and Working Practices
Formulate accurate responses using approved labeling, company standard responses, published literature and other data
Assist with writing custom medical information responses
Log enquiries accurately, comprehensively and promptly in Inquiry Handling Systems
Perform quality checks on adverse events, product quality complaints, correspondence and logged enquiries
Provide rotated after-hours coverage as required
Follow privacy, confidentiality, health and safety policies
Perform other activities assigned by the Manager

Nursing degree (RN/BS/BA/MS) in Canada or US
Excellent verbal and written communication skills, including proofreading, professional telephone etiquette and empathetic customer service skills
Ability to write in a fluent and grammatically correct manner in the target language for the role
English language proficiency
Working knowledge of medical terminology, pathophysiology, pharmacology, regulations and industry standards
Strong cognitive abilities, including verbal reasoning, critical thinking and analytical ability
Ability to multitask with attention to detail within restrictive timeframes, including sound planning, prioritizing and organizational skills
Proactive with demonstrative ability to independently identify problems and suggest effective solutions
Ability to learn, take instruction and apply to daily operations/tasks
Receptive to constructive feedback and able to take responsibility for work allocated
Self-motivating; ability to demonstrate initiative and internal drive; willingness to seek out additional workload projects
Ability to work independently and as part of a team
Highly proficient in Microsoft Office software platforms and Adobe Acrobat
Experience using a document management system
Aptitude to learn other computer systems including an inquiry handling database

Remote working supported
Hybrid working encouraged for new hires living within a reasonably short commute of an office, as agreed with the manager
Equal Opportunity Employer workplace committed to diversity, equity, and inclusion