Product Engineer with strong product sense and engineering skills for a leading IT services company. Taking ambiguous goals and delivering software solutions with minimal guidance.
About the role
- Senior Software Engineer developing agentic and AI-integrated workflows for Grafana Labs. Building internal tools and automation for Sales, Customer Success, and Marketing teams.
Responsibilities
- Own end-to-end development of agentic and AI-integrated workflows: design, implementation, testing, deployment, and maintenance
- Build modular, composable agentic systems using frameworks like LangChain, CrewAI, Anthropic MCP, or similar orchestration libraries
- Develop 'agentic skills' for SDR and CSM teams—reusable capabilities that agents can invoke across interfaces (Slack, dashboards, internal apps)
- Implement observability and feedback loops: logging, performance metrics, prompt iteration, and model evaluation
- Build MCP servers, CLIs and APIs and microservices that connect AI models to business systems
- Architect data flows that enable retrieval-augmented generation (RAG)
- Scope high-impact automation problems autonomously by shadowing Sales, Customer Success, and Marketing teams to identify efficiency gaps
- Design and deploy automation workflows using tools like n8n, Zapier, Prefect, or custom orchestration platforms
- Partner with GTM Analytics, Field Operations, Strategy & Planning, and GTM Systems teams to scope, prioritize, and refine use cases
Requirements
- 5+ years of software engineering experience, including backend development and systems integration work
- Strong proficiency in Python (preferred) or Javascript/Node.js
- Hands-on experience with LLM APIs (OpenAI, Anthropic Claude, or similar) and orchestration libraries (LangChain, LlamaIndex, Anthropic MCP, Semantic Kernel, etc.)
- Comfortable building internal APIs, microservices, or serverless systems (GCP Cloud Functions, Cloud Run, AWS Lambda, or similar)
- Familiarity with SQL and data warehouses (BigQuery preferred)
- Experience with authentication patterns, secure API handling, rate limiting, and workflow automation
- Proven ability to deliver AI-powered features in production environments
- Strong problem selector who can identify high-leverage initiatives
- Thrives in ambiguous, fast-moving projects; able to balance experimentation with engineering rigor
- Clear technical communicator
- Comfort with autonomy
Benefits
- 100% Remote, Global Culture
- Scaling Organization
- Transparent Communication
- Innovation-Driven
- Open Source Roots
- Empowered Teams
- Career Growth Pathways
- Approachable Leadership
- Passionate People
- In-Person onboarding
- Balance is Key - Global annual leave policy of 30 days per annum, including Grafana Shutdown Days
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