About the role

Staff GTM Engineer at Grafana Labs building next-gen AI systems for operational efficiency. Partnering with teams to implement automation and streamline workflows across departments.

Responsibilities

Build & operate GTM automation systems
Build and operate reliable automation across custom code + orchestration tools (e.g., n8n/Workato/Make)
Implement modular, scalable, multi-agent AI systems that operate 24/7 and integrate with marketing platforms
Own technical direction for GTM automation
Partner with RevOps, Demand Generation, Regional Marketing, Events Marketing, & SDRs to solve workflow inefficiencies
Create reusable workflow templates, playbooks, and “how-to” docs
Provide hands-on technical support and troubleshooting for AI systems across teams
Align AI chatbot systems across multiple teams to create unified prospect interaction routing
Build intelligent routing logic that determines when and how to engage human resources in prospect interactions
Create internal training materials, best practices documentation, and scalable frameworks for AI tools
Support ongoing AI adoption through hands-on technical assistance and system optimization

7+ years building production systems and integrations
2+ years hands-on experience applying LLMs/AI to production workflows — not just prototypes
Proven experience delivering AI-enabled systems or automation (0→1 or major expansions) with measurable business outcomes
Strong in Python and JavaScript/Node.js
Deep familiarity with Google Cloud Platform, BigQuery, and Cloud Functions
Hands-on experience with LLM frameworks and patterns: prompt engineering, RAG, function calling/tool use, agent orchestration, structured output parsing, and evaluation
Fluent with AI-assisted development tools (GitHub Copilot, Cursor, Claude Code) — you use AI to build AI systems.
Experience integrating with Salesforce (or similar CRM) and at least one marketing automation platform (Customer.io / HubSpot / Marketo)

100% Remote, Global Culture
Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication – Expect open decision-making and regular company-wide updates.
Innovation-Driven – Autonomy and support to ship great work and try new things.
Open Source Roots – Built on community-driven values that shape how we work.
Empowered Teams – High trust, low ego culture that values outcomes over optics.
Career Growth Pathways – Defined opportunities to grow and develop your career.
Approachable Leadership – Transparent execs who are involved, visible, and human.
Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.