Software Engineer I developing fullstack solutions for Toast's Employee Development team. Focused on enhancing technology for the restaurant industry in a fully remote Canadian role.
About the role
- Staff GTM Engineer at Grafana Labs building next-gen AI systems for operational efficiency. Partnering with teams to implement automation and streamline workflows across departments.
Responsibilities
- Build & operate GTM automation systems
- Build and operate reliable automation across custom code + orchestration tools (e.g., n8n/Workato/Make)
- Implement modular, scalable, multi-agent AI systems that operate 24/7 and integrate with marketing platforms
- Own technical direction for GTM automation
- Partner with RevOps, Demand Generation, Regional Marketing, Events Marketing, & SDRs to solve workflow inefficiencies
- Create reusable workflow templates, playbooks, and “how-to” docs
- Provide hands-on technical support and troubleshooting for AI systems across teams
- Align AI chatbot systems across multiple teams to create unified prospect interaction routing
- Build intelligent routing logic that determines when and how to engage human resources in prospect interactions
- Create internal training materials, best practices documentation, and scalable frameworks for AI tools
- Support ongoing AI adoption through hands-on technical assistance and system optimization
Requirements
- 7+ years building production systems and integrations
- 2+ years hands-on experience applying LLMs/AI to production workflows — not just prototypes
- Proven experience delivering AI-enabled systems or automation (0→1 or major expansions) with measurable business outcomes
- Strong in Python and JavaScript/Node.js
- Deep familiarity with Google Cloud Platform, BigQuery, and Cloud Functions
- Hands-on experience with LLM frameworks and patterns: prompt engineering, RAG, function calling/tool use, agent orchestration, structured output parsing, and evaluation
- Fluent with AI-assisted development tools (GitHub Copilot, Cursor, Claude Code) — you use AI to build AI systems.
- Experience integrating with Salesforce (or similar CRM) and at least one marketing automation platform (Customer.io / HubSpot / Marketo)
Benefits
- 100% Remote, Global Culture
- Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
- Transparent Communication – Expect open decision-making and regular company-wide updates.
- Innovation-Driven – Autonomy and support to ship great work and try new things.
- Open Source Roots – Built on community-driven values that shape how we work.
- Empowered Teams – High trust, low ego culture that values outcomes over optics.
- Career Growth Pathways – Defined opportunities to grow and develop your career.
- Approachable Leadership – Transparent execs who are involved, visible, and human.
- Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
- In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
- Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.
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