About the role

Senior Project Manager facilitating digital service implementations for government clients. Enhancing customer engagement and experience through strategic project management.

Responsibilities

Manage large customer projects during the implementation lifecycle.
Serve as the primary point of contact on large programs of work for high-touch clients, providing insights on system performance, best practices and updates on state of account (status of enhancement requests, support tickets, etc.).
Prioritize initiatives based on business needs and requirements.
Serve as an advisor to the customer as they improve their online processes – keeping each persona's experience top-of-mind at every turn.
Track progress against milestones, budgetary guidelines, or other performance indicators, and prepares reports to senior management.
Create and maintain project plans, project status reports, and other relevant project documentation.
Identify potential implementation risks and mitigation – as early as possible.
Evaluate and assess customer business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
Enable customers to utilize the AMANDA Product by creating project plans aligned to their implementation goals.
Participate in sprint planning, review, and retrospective meetings and provide feedback to the team.
Collaborate and work closely with internal partners.

Minimum of 5 years of experience in program/project management, preferably in a customer-facing role.
Excellent communication and interpersonal skills with a proven track record of building and maintaining strong relationships with clients.
Ability to manage multiple projects and prioritize tasks to ensure deadlines are met.
Strong analytical skills and experience with data analysis and trend analysis to identify opportunities and areas of improvement.
Knowledge of project management tools, methodologies, and best practices.
Ability to work independently and collaboratively within a team.
Ability to manage conflict and influence decision-making at all levels of the organization.
Strong organizational and planning skills with the ability to manage complex, multi-faceted projects.
Proven experience in proactively gathering information about product performance, customer feedback, and market trends to identify areas of improvement and opportunities for growth.
Solid understanding of Customer Relationship Management (CRM).
Proactive and data driven.
Demonstrate and ensure timely and thorough communication of strategy, deliverable status, and results.
Bilingual (English and French) – required.

Flexible Time Off – Take the time you need to rest, recharge, and live your life.
Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
Work From Home Reimbursement – Support a productive home office environment.
Medical & Dental Benefits – 100% Employer-Paid. Comprehensive coverage for you and your family.
Vision Reimbursement Program – Keep your eyes on the future with vision care support.
On-Demand Mental Health Support – Access to Headspace and other wellness tools.
Paid Parental Leave – For both birthing and non-birthing parents.
Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.
Online Learning Platforms – Fuel your professional development.
Competitive Salary & Bonuses – Your contributions are valued and rewarded.