Senior Genesys engineer managing routing, IVR, and omnichannel integrations for Forward Financing, a fintech lender. Optimizing customer and agent contact - center experiences across voice, SMS, and email.
About the role
- Developing real-time automation solutions from the manufacturing plant floor to the enterprise level at Grantek. Collaborating with clients to solve complex manufacturing problems using advanced technologies.
Responsibilities
- Developing real-time automation solutions from the manufacturing plant floor to the enterprise level
- Engineering and implementing real-time automation controls and information solutions
- Conceptualizing during the design phase of the project life cycle
- System programming, debugging, and testing
- Creating documentation, including project engineering notes, project proposals, project design traceability documentation, case studies, and more
- Commissioning new solutions at client sites; finding opportunities for improvements
- Creating methodologies and complex problem-solving
- Learning new technologies
- Mentoring colleagues on your expertise and knowledge base
- Having fun and being challenged
Requirements
- Successful completion of B.Sc. in Computer Engineering, Mechatronics, Computer Science, Electrical Engineering, or related Engineering Technology degree
- At least 3-5 years of experience with some or all the listed technologies used
- Meticulous, conscientious, analytical, focused, self-starter individual, who is a quick learner
- Excellent communication skills – both verbal and written
- Valid Driver’s License
- Have full-time access to a personal vehicle
- Willingness to travel up to 30% throughout North America
Benefits
- Competitive and comprehensive compensation package
- Retirement matching
- Company paid benefits
- Flexible work hours
- Education/career development program
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