Director of People Intelligence and AI Innovation at iA Financial Group. Leading advanced analytics and people intelligence strategy to support executive decision - making.
About the role
- Agentic AI & Absence Automation Lead driving transformation in absence operations with AI and automation. Collaborating with leadership and teams to optimize workflows and enhance customer outcomes.
Responsibilities
- Analyze absence division workflows, processes and operational pain points to identify opportunities for agentic AI and intelligent automation.
- Design, build, deploy and optimize AI-powered bots and automated pipelines to reduce manual effort, improve accuracy and enhance customer and operational outcomes.
- Proactively monitor bot and automation performance, identify anomalies or failures, and implement corrective actions to maintain reliability and effectiveness
- Lead the development and implementation of scalable AI/ML solutions aligned with organizational priorities and compliance requirements.
- Evaluate emerging AI technologies, tools, and frameworks; recommend adoption strategies that strengthen operational capabilities and competitive advantage.
- Establish operational governance, monitoring standards, escalation protocols, and performance metrics for AI-enabled workflows.
- Maintain comprehensive documentation of bot architecture, logic, workflows, operational procedures, and support models to ensure continuity and supportability.
- Ensure all AI systems meet organizational standards for security, ethical AI practices, data governance, and operational integrity.
- Build, train, and lead a small team of absence operations subject matter experts (SMEs) who support the day-to-day functioning and optimization of AI bots and automated processes.
- Partner closely with product, engineering, operations, compliance, and executive leadership teams to identify and prioritize AI opportunities.
- Translate complex technical concepts into clear business insights and actionable recommendations for executive stakeholders, including the SVP of Absence.
- Lead AI initiatives from concept through deployment, change management, and operational adoption.
- Optimize models for scalability, accuracy, and efficiency.
- Implement appropriate controls, governance, and monitoring practices to support responsible and compliant AI usage.
- Maintain strict adherence to medical confidentiality and applicable data protection regulations (e.g., GDPR in Europe, PDPA in Singapore, PIPEDA in Canada)
Requirements
- 3+ years of experience in AI development, automation engineering, or a related technical field
- Proven experience building and deploying AI agents or automated bots in a business context
- Strong analytical skills with the ability to assess operational processes and identify automation opportunities
- Proficiency in at least one scripting or programming language
- Experience working with large language model (LLM) frameworks or agentic AI tooling
- Strong understanding of agentic AI frameworks, workflow orchestration, automation platforms, and large language model applications.
- Demonstrated ability to lead cross-functional teams and influence senior stakeholders.
- Strong problem-solving, and communication skills with the ability to present technical concepts to non-technical stakeholders
- Demonstrated ability to maintain strict confidentiality and handle sensitive information in compliance with applicable data protection and privacy laws across jurisdictions required.
- Bachelor's degree in Computer Science, Artificial Intelligence, Data Science, Engineering, Information Systems or related field preferred
- Experience in absence management, HR, or insurance operations, preferred
- Familiarity with absence management processes and systems, preferred
- Familiarity with workflow automation platforms, preferred
- Experience with HR or absence management platforms, preferred
- Background working in a strategic or advisory capacity alongside senior leadership, preferred
- Professional certifications PMP, Agile, Six Sigma, COPC, or relevant WFM/operations certification, preferred
Benefits
- Full benefits package for full-time employees
- Statutory paid leave and public holidays
- Employer-sponsored health and social insurance contributions (where applicable)
- Employee wellbeing programs
- Access to Employee Assistance Programs (EAP)
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Senior Full - Stack AI Engineer developing AI - driven software at Manulife. Focusing on cloud - native systems and intelligent applications leveraging modern AI capabilities.
Part - time contract role for Clinical AI Nurse at PointClickCare. Focus on labeling clinical notes for AI model training with flexible hours.
Senior People Systems & AI Specialist at Docebo transforming HR with AI and automation. Responsible for enhancing People workflows and experiences across the organization.
Senior Engineering Manager leading Automation and AI Team for General Motors. Driving innovative solutions and managing team capabilities to optimize engineering tools and systems.
Deployment Manager overseeing customer experience operations for AI agents. Managing complex deployments from kick - off to automation performance across multiple stakeholders.
AI Product Builder at Abnormal Security developing internal AI - powered solutions for operational efficiency. Owning AI transformation strategy and collaborating with executive leadership to drive impact.
Data & Trust Manager driving TELUS’ initiatives for responsible data use and ethical AI implementation. Collaborating across teams to ensure adherence to privacy and data governance standards.
AI Trainer providing native - level Estonian language vetting and QA for specialized AI project. Evaluate, annotate, and validate data to ensure high - quality human - like communication.
Language Alignment & Resource Partner providing native Arabic language QA for AI data project. Reviewing outputs for accuracy and cultural appropriateness while developing resources.