Field Service Technician responsible for installation and servicing of fiber optic equipment. Ensuring customer satisfaction and performing various technical tasks as directed by the Field Service Manager.
About the role
- Field Service Engineer supporting and maintaining robotic instrumentation for Hamilton. Responsible for installation, troubleshooting, and providing customer support in Toronto and surrounding areas.
Responsibilities
- Support, repair, and maintain robotic instrumentation.
- Provide high-quality customer support through instrument installation, maintenance and troubleshooting.
- Responsible for new equipment installation.
- Perform preventative maintenance.
- Troubleshoot and repair Hamilton equipment.
- Report problems and perform root cause analysis on instrument failures.
- Regular commute to and from customer sites with ability to navigate within the region.
- Must follow traffic laws and correctly route themselves, ensuring on-time arrival at customer site.
Requirements
- A high desire for quality.
- Demonstrated experience working in the field as well as corporate setting.
- Ability to train non-technical personnel on highly technical material.
- Ability and willingness to work in a safety conscious manner necessary due to potential hazardous chemicals and biologicals.
- Ability to learn new robotic operating systems.
- The FSE must possess and maintain a current, valid Driver License.
- Must successfully complete a motor vehicle history check.
- Must have personal, reliable transportation with valid registration and insurance that can safely transport necessary equipment.
- Bachelor’s degree in a related discipline from a regionally accredited, not-for-profit university required.
- The equivalent combination of an Associates, Vocational, Technical/Trade, or equivalent degree/certificate and at least two years of technical experience working in an electronic/electrical engineering environment with a demonstrated ability to troubleshoot electronics, electrical, mechanical, and computer systems.
- Experience in technical field service and working with customers in the life science, clinical, or pharmaceutical field is preferred.
- Experience in automation or similar field is required.
- Being fluent in English, both written and spoken, is required.
- Ability to lift, carry, push, pull or otherwise move approximately 60 lbs.
Benefits
- Competitive Compensation
- Excellent Benefit Package includes medical, dental, vision insurance, paid vacation time, paid sick time, disability insurance, 401k, tuition reimbursement and much more
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