Remote Field Customer Service Technician servicing power distribution equipment for data centers and other critical industries. Performing commissioning, maintenance, troubleshooting, and emergency response across US and Canadian customer sites.
About the role
- Customer Support Agent supporting customers with software issues for Harris Computer, a provider of innovative business solutions. Diagnosing requests, managing tickets, and escalating complex concerns.
Responsibilities
- Support customers by listening to concerns, gathering information, diagnosing problems, analyzing needs, and resolving requests
- Escalate concerns to teams with appropriate expertise when required
- Research customer questions by collaborating with others within the organization
- Respond to customer requests in a timely and professional manner
- Ensure all requests are closed to the customer’s satisfaction
- Submit every customer interaction to the ticketing system with relevant details
- Share knowledge about complex situations to support team learning and future resolution
- Deliver on-site training and attend tradeshows as needed
Requirements
- Ideally at least two years of experience in customer service with strong attention to detail and ability to multitask
- Strong knowledge of Windows environments and Microsoft Office 365
- A strong commitment to ensuring customer satisfaction
- Ability to work independently and as part of a team to achieve established objectives and meet deadlines
- Superior listening, verbal and written communication skills
- Knowledge of the automotive parts industry (nice to have)
- Knowledge of accounting principles (nice to have)
- Fluency in both English and French, spoken and written (nice to have)
- Occasional evening and weekend work may be required
- Rotating on-call schedule throughout the year
- Travel in the future may be required to deliver on-site training and/or attend tradeshows
Benefits
- Employer-paid medical insurance starting on your first day
- 3 weeks of vacation starting in your first year
- 5 personal days per year
- An RRSP program
- An Active Lifestyle Recognition Program (annual bonus)
- Opportunities to achieve your professional goals
- A stimulating work environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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