Production technical support specialist supporting pharmaceutical manufacturing at Pharmascience. Resolving technical issues, improving processes, and ensuring product quality, compliance, and safety.
H(
Technical Support Specialist – Point-of-Sale (POS) System
Posted 11 hours ago
About the role
- Spécialiste du support technique pour systèmes POS d’une entreprise technologique. Diagnostic des problèmes clients, coordination des escalades et amélioration de la base de connaissances.
Responsibilities
- Respond to incoming calls and emails to help customers resolve technical issues or answer their questions
- Identify, diagnose, and resolve common technical issues encountered by customers
- Thoroughly document complex issues and follow up with the team
- Describe software-related issues or required actions and follow up with the technical team using a technology tool
- Test products and hardware to accurately diagnose issues and follow up with the technical team
- Participate in team meetings related to technical support
- Collaborate with other team members to ensure the prompt and effective resolution of issues
- Gather information about recurring issues and customer suggestions to support continuous product improvement
- Contribute to improving the existing knowledge base and creating a new one for the upcoming version
- Import files into customer systems
- Participate in customer onboarding
- Coordinate requests requiring higher-level expertise
Requirements
- Customer service experience
- Strong proficiency in both spoken and written French and English is required
- Excellent verbal and written communication skills
- Ability to explain technical concepts clearly and understandably
- Comfortable with technology and able to quickly learn to use software applications
- Ability to analyze situations and resolve problems quickly
- Ability to work independently while demonstrating strong teamwork skills
- Excellent organizational and note-taking skills
- Proactive in carrying out tasks and interacting with customers
- Working knowledge of point-of-sale systems or similar software
- Proficiency with ticket management tools, such as Jira and HubSpot
- Comfortable using artificial intelligence (AI) tools
- Retail experience
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
LP
IT professionals Halifax Candidates
LinkedIn Recruiter Post
Seeking IT professionals in Halifax for upcoming finance/banking roles. Open to early - career and experienced candidates.
Senior IT Engineer handling escalations, incidents, migrations, and Microsoft cloud infrastructure. Maintaining standardized customer environments for Canadian managed IT provider Third Octet.
IT delivery manager leading Systems & Integration modernization for iA Financial Group’s insurance business. Improving DevOps, release cadence, production reliability, and multidisciplinary team performance.
LP
Multiple IT Opportunities Across Canada & Toronto
LinkedIn Recruiter Post
Hiring multiple IT roles across Canada & Toronto: Prompt Engineer, SAP EWM/S4, SAP Service Business Consultant, Preservation Specialist.
Architecte d’entreprise alignant stratégie d’affaires et capacités TI chez iA Groupe financier. Modernisation des solutions, normes d’architecture et collaboration interéquipes.
LP
Sr. Technical Support Analyst – Pega
LinkedIn Recruiter Post
Senior Technical Support Analyst needed for 12 - month contract in Toronto, ON. Requires Pega, Unix, SQL, Dynatrace, ELK, and incident management skills.
LP
IT PM (Murex and Capital Markets)
LinkedIn Recruiter Post
IT PM (Murex and Capital Markets) contract role in Toronto. 8+ years PM experience, Murex expertise, and budget management required.
LP
Multiple IT Contract Opportunities – Toronto
LinkedIn Recruiter Post
Multiple long - term IT contract opportunities in Toronto for QA professionals with Mainframe or Payment Systems experience.
LP
Multiple IT Contract Opportunities – Toronto
LinkedIn Recruiter Post
Multiple long - term IT contract roles in Toronto, ON: Sr. Power BI Developer, BSA/Data Modeler, QE with Mainframe, QA with Payment, and TDM specialist. Hybrid work; must be authorized to work in Canada.