Enterprise Technology Analyst providing Tier 2 support for Columbia Forest Products’ end - user computing environment. Troubleshooting Microsoft, hardware, networking, cloud, security, and business application issues.
About the role
- IFS Cloud FSM Analyst configuring and optimizing field service software for Henry Schein’s healthcare business. Training users, managing data, and supporting reporting and platform enhancements.
Responsibilities
- Configure IFS FSM modules including work orders, dispatch, inventory, mobile, and customer engagement
- Manage and optimize FSM workflows, business rules, SLAs, and field technician processes
- Translate service delivery needs into system configurations with IT and business stakeholders
- Support UAT and configuration-related testing cycles
- Develop and deliver end-user training programs in person, remotely, or self-guided
- Create user manuals, process documentation, SOPs, and training materials for dispatchers, field technicians, and supervisors
- Provide ongoing coaching and user support
- Improve platform adoption and effective use as a change agent
- Ensure data accuracy and consistency across asset, parts inventory, and customer data
- Support report and dashboard creation using IFS tools or external platforms such as Power BI
- Analyze system usage and user feedback to identify training gaps or configuration issues
- Collaborate on platform enhancements, upgrades, and new module rollouts
- Monitor system performance, troubleshoot issues, and work with IFS support or partners
- Stay current on IFS Cloud updates, features, and best practices
Requirements
- 3+ years of experience with IFS Field Service Management or similar FSM platforms
- Experience configuring cloud-based ERP or FSM systems, ideally IFS Cloud
- Experience using ClickLearn to create SOPs and training materials
- Strong understanding of field service workflows, technician dispatching, and mobile operations
- Experience with IFS Mobile Workforce Management or IFS Planning & Scheduling Optimization (PSO)
- Proficiency in MS Office Suite
- ClickLearn platform within IFS Cloud
- Formal Microsoft training in .NET and SQL Server
- Understanding of technical data structures and relationships, including basic Transact-SQL knowledge
- IFS Certified Specialist – FSM Module or similar credentials
- Strong communication, organizational, and stakeholder engagement skills
Benefits
- Equal Employment Opportunity
- Reasonable accommodation for disabilities without undue hardship
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Ethical Walls Analyst managing confidential screens, compliance, and conflict - risk initiatives for Canadian law firm McCarthy Tétrault. Hybrid role based in Vancouver, Calgary, or Toronto.
Lending Support Services Analyst supporting complex loan files and credit union procedures. Simplifying banking for Canadian members through digital solutions at Innovation Federal Credit Union.
Desjardins analyst overseeing insurance agency quality and compliance. Investigating sensitive issues and recommending actions across property - and - casualty and life insurance operations.
Retirement Analyst supporting Owen & Associates, a Canadian employee - benefits and retirement advisory firm. Analyzing plans, investments, benchmarks, and client reporting.
Capital markets and treasury analyst supporting Desjardins’ financial market and treasury activities. Analyzing risks, advising management, and coordinating finance projects and policy initiatives.
Electrical model analyst developing and integrating power - system simulations for OPAL - RT, a real - time simulation technology company. Building validated models, algorithms, and controls for renewable and power - electronics applications.
Contract Analyst revising and drafting insurance and financial - services documents for Beneva. Interpreting contracts, coordinating submissions, and improving administrative processes.
Measurement Analyst scaling advertising measurement, experimentation, and attribution for The Globe and Mail, Canada’s trusted media brand. Translating campaign data into client insights and revenue growth.
Capital markets analyst advising Desjardins on infrastructure and energy transition initiatives. Leading strategic projects, treasury activities, and complex financial market analysis.