Large Market Benefits Analyst supporting group benefits design, financial analysis, renewals and client deliverables. People Corporation provides benefits, retirement, wealth, wellness and HR solutions to Canadian businesses.
About the role
- IFS Cloud FSM Analyst configuring and optimizing field service software for Henry Schein’s healthcare business. Training users, managing data, and supporting reporting and platform enhancements.
Responsibilities
- Configure IFS FSM modules including work orders, dispatch, inventory, mobile, and customer engagement
- Manage and optimize FSM workflows, business rules, SLAs, and field technician processes
- Translate service delivery needs into system configurations with IT and business stakeholders
- Support UAT and configuration-related testing cycles
- Develop and deliver end-user training programs in person, remotely, or self-guided
- Create user manuals, process documentation, SOPs, and training materials for dispatchers, field technicians, and supervisors
- Provide ongoing coaching and user support
- Improve platform adoption and effective use as a change agent
- Ensure data accuracy and consistency across asset, parts inventory, and customer data
- Support report and dashboard creation using IFS tools or external platforms such as Power BI
- Analyze system usage and user feedback to identify training gaps or configuration issues
- Collaborate on platform enhancements, upgrades, and new module rollouts
- Monitor system performance, troubleshoot issues, and work with IFS support or partners
- Stay current on IFS Cloud updates, features, and best practices
Requirements
- 3+ years of experience with IFS Field Service Management or similar FSM platforms
- Experience configuring cloud-based ERP or FSM systems, ideally IFS Cloud
- Experience using ClickLearn to create SOPs and training materials
- Strong understanding of field service workflows, technician dispatching, and mobile operations
- Experience with IFS Mobile Workforce Management or IFS Planning & Scheduling Optimization (PSO)
- Proficiency in MS Office Suite
- ClickLearn platform within IFS Cloud
- Formal Microsoft training in .NET and SQL Server
- Understanding of technical data structures and relationships, including basic Transact-SQL knowledge
- IFS Certified Specialist – FSM Module or similar credentials
- Strong communication, organizational, and stakeholder engagement skills
Benefits
- Equal Employment Opportunity
- Reasonable accommodation for disabilities without undue hardship
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Senior Solar Energy Analyst evaluating solar resources, production, and plant performance for DNV. Supporting bankable renewable - project decisions through modeling, analysis, and technical assurance.
Analyste TI soutenant les utilisateurs, incidents et applications d’iA Financial Group, assureur et gestionnaire de patrimoine. Amélioration des processus et collaboration aux projets technologiques.
Data valorization analyst developing ETL, indicators and management information for Desjardins' business sectors. Ensuring data quality, documentation and analytics support across hybrid Canadian locations.
Data analyst collecting, interpreting, and reporting business data for Desjardins, a financial cooperative. Improving data tools and supporting stakeholder decision - making.
Implementation Analyst managing client onboarding, data validation, and carrier - platform setup. Supporting Sterling Brokers' technology - enabled group benefits and retirement administration business in Canada.
Part - time Data Quality Analyst using open data and Owl.co’s AI to investigate claimant information. Ensuring accurate, secure insurance claims processing for North American carriers.
Technology Analyst delivering data, analytics, and technology solutions for IQVIA’s life sciences clients. Managing client relationships, requirements, reports, and solution delivery across Canada.
Cybersecurity Analyst investigating endpoint, identity, email, network, and cloud threats for CrowdStrike’s AI - native cybersecurity platform. Delivering incident response, malware analysis, containment, and customer guidance.
Analyst managing digital tools, benefits data, and group insurance administration for iA Financial Group. Supporting clients, payroll files, implementations, and continuous improvement.