Implementation Analyst managing client onboarding, data validation, and carrier - platform setup. Supporting Sterling Brokers' technology - enabled group benefits and retirement administration business in Canada.
About the role
- Analyst managing digital tools, benefits data, and group insurance administration for iA Financial Group. Supporting clients, payroll files, implementations, and continuous improvement.
Responsibilities
- Plan, execute and monitor administrative activities related to group insurance plans and digital tools
- Analyze data, resolve operational issues, diagnose anomalies and recommend continuous-improvement solutions
- Prepare, validate and transmit payroll, eligibility and other required files
- Respond to client inquiries regarding data and reports
- Develop, maintain and optimize operational procedures for group insurance plans and digital tools
- Participate in implementation, integration and deployment of new groups
- Resolve critical transition issues and support smooth implementation
- Advise clients and plan administrators on group insurance plans and administrative processes
- Identify improvement opportunities and participate in digital-tool testing as a subject matter expert
- Participate in special projects and continuous-improvement initiatives
- Ensure compliance with service agreements, manage priorities and maintain service quality
- Build collaborative relationships with clients, internal partners and teams
Requirements
- Relevant experience in the group insurance industry
- Strong analytical skills
- Proactive approach and ease with technology tools
- Strong problem-solving and project management skills
- Proficiency with computer applications, particularly Microsoft Office and Excel
- Intermediate English proficiency for daily written communications with unilingual English-speaking clients
- Bachelor's degree in Business Administration, Human Resources Management, Project Management, or relevant education or experience considered an asset
Benefits
- A work environment where learning and development are combined with a shared pursuit of excellence
- Artificial intelligence tools supporting personal efficiency and organizational growth
- Healthy, safe, equitable and inclusive work environment
- Hybrid work environment with flexibility and access to inspiring and innovative workspaces
- Flexible group insurance plans
- Competitive retirement savings plan
- Employee share purchase plan
- Vacation program and wellness and personal development days
- Telemedicine
- Employee and Family Assistance Program
- Ergonomic workspace program
- Performance bonus
- Discounts on iA products
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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