Implementation Analyst managing client onboarding, data validation, and carrier - platform setup. Supporting Sterling Brokers' technology - enabled group benefits and retirement administration business in Canada.
About the role
- Technology Analyst delivering data, analytics, and technology solutions for IQVIA’s life sciences clients. Managing client relationships, requirements, reports, and solution delivery across Canada.
Responsibilities
- Participates in the design, development, and delivery of solutions for clients, using a consultative approach to determine client needs
- Reviews and analyzes client requirements or problems and assists in developing cost-effective solution proposals
- Provides direction and guidance to others within IQVIA to support solution development
- Develops detailed documentation and specifications
- Performs qualitative and/or quantitative analyses to identify client issues and develop client-specific data solutions
- Designs, structures, and delivers client reports and presentations tailored to the audience
- Proactively recommends improvements and alternative solutions to resolve problems
- Follows up with clients after project deliverables are completed to ensure satisfaction
- Identifies new business opportunities through the use and understanding of IQVIA assets as experience grows
- Develops broader and deeper knowledge of consulting methodologies and the pharmaceutical market through work experience and training
- Begins developing practice-specific subject matter expertise
- Manages and nurtures client relationships, ensures client satisfaction, and supports business growth
Requirements
- Bachelor's degree or equivalent experience required
- 2+ years of related professional experience
- Works willingly and effectively with others within and across the organization to accomplish team goals
- Knowledge and understanding of fundamental business processes, their interaction, and the impact of external and internal influences on decision-making, growth, and decline
- Knowledge of consulting methods, tools, and techniques related to the relevant functional area
- Knowledge of current events and developments within an industry and its major competitors
- Knowledge and understanding of the marketplace
- Knowledge of professional and trade associations, key individuals, and companies
- Effective time-management skills
- Functional proficiency in written and spoken English is required
Benefits
- Incentive plans, bonuses, and/or other forms of compensation may be offered
- Health, wellness, and/or other benefits
- Work with innovative solutions and cutting-edge information and technology
- Collaborate with a diverse and talented team across Canada and globally
- Training opportunities
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