Technical Support Engineer supporting CrashPlan’s cyber - ready data resilience platform. Diagnosing customer issues across operating systems, networks, databases, and deployment environments.
About the role
- Technical Support Engineer assisting e-commerce businesses with software issues and user inquiries. Collaborating with development for bug fixes and user feedback improvements.
Responsibilities
- Deliver thorough answers to questions raised by App users.
- Communicate with them to understand the issues they are experiencing, and provide updates in a friendly & timely manner.
- Troubleshoot issues reported by users from both user behavioural and technical perspectives.
- Identify potential conflicts from themes or other apps, provide fixes to resolve them when possible.
- Escalate potential bugs and feature requests to the development team.
- Consolidate questions and feedback, convert them into improvement suggestions and enhance the user experience of the Apps.
- Work with the development team on issues, and brainstorm solutions.
Requirements
- Working experience of technical support for tech company, ideally a software company
- Fluency in the English, strong written and verbal communication skills
- Proactive and own issues from beginning to end, detail oriented
- Experience on HTML, CSS, JavaScript/jQuery, and Liquid
- Adaptability and flexibility, working in past-pace environment
- Nice to have … Working knowledge of Shopify, especially theme modifications
- A great attitude and desire to help people & solve problems
- Passion for discovering how and why products succeed
Benefits
- Competitive compensation
- 3-week paid vacation per year
- Remote work option
- Flexible hours
- A highly collaborative team to work with, and help you to make great accompaniments
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
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