Project Manager – Computer-Aided Dispatch, Telephony Replacement

Posted 8 hours ago

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About the role

  • Project Manager leading CAD and telephony modernization for Canadian emergency dispatch operations. Managing data migration, implementation, stakeholder coordination, and operational readiness.

Responsibilities

  • Lead a complex technology modernization initiative involving the replacement and implementation of Computer-Aided Dispatch (CAD) and telephony systems
  • Manage the project through planning, development, implementation, data migration, and operational start-up
  • Ensure project objectives are delivered within agreed scope, schedule, budget, and performance requirements
  • Define project objectives, resource requirements, team roles, responsibilities, and governance
  • Develop and maintain project plans, schedules, work breakdown structures, milestones, and dependencies
  • Coordinate activities across internal and external stakeholders and project teams
  • Monitor and report project progress throughout the project lifecycle
  • Identify and manage project risks, issues, dependencies, and change requests
  • Conduct critical path and schedule analysis and address potential delivery impacts
  • Prepare project reports, plans, charts, and other project management documentation
  • Ensure all project deliverables and milestones are completed as planned
  • Lead stakeholder meetings and support the resolution of project issues
  • Coordinate project implementation, operational readiness, and final project sign-off

Requirements

  • Valid PMP certification in good standing
  • Minimum 5 years of Project Management experience coordinating complex projects involving large-scale data migrations
  • Minimum 2 years of experience working with the Canadian Government
  • Minimum 3 years of experience managing large and diverse stakeholder groups
  • Minimum 2 years of experience implementing Computer-Aided Dispatch (CAD) software/systems
  • Experience working with 911/emergency dispatch centres and systems (nice to have)
  • Experience with medevac dispatching environments (nice to have)
  • Experience implementing or replacing telephony systems (nice to have)
  • Must be legally entitled to work in Canada through Canadian Citizenship, Permanent Residency, or a Valid Work Permit

Job type

Full Time

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Professional Certificate

Tech skills

PMP

Location requirements

RemoteCanada

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