Remote contract Project Manager leading Manitoba public - sector IT projects. Managing delivery, budgets, schedules, procurement, risks, stakeholders, and project closeout.
VG
Client Experience Project Manager – Environmental, BCA
Posted 10 hours ago
About the role
- Client Experience Project Manager delivering BCAs, ESAs and geotechnical projects for Vertex’s Ontario commercial environmental services team. Managing client relationships, scopes, schedules, budgets and reports remotely.
Responsibilities
- Respond to online leads, phone calls and emails from commercial clients, brokers, lenders and property owners
- Follow up on leads and proposals to convert enquiries into awarded work
- Understand client needs, confirm scope and build long-term relationships
- Prepare scopes of work, cost estimates and proposals for BCAs, ESAs, groundwater monitoring and geotechnical investigations
- Coordinate with senior technical staff and Qualified Persons on scope, scheduling, staffing and technical questions
- Schedule site visits and coordinate access, notifications, contacts and logistics
- Coordinate utility locates, drilling contractors, laboratories and subcontractors
- Schedule and manage recurring groundwater monitoring events
- Track project progress, budgets and deadlines and ensure timely delivery of reports
- Keep clients updated from first contact through final report delivery
- Act as the main point of contact for questions, report clarifications, reliance letters and follow-ups
- Manage scope changes and change orders
- Review draft reports for completeness, clarity and client-specific requirements
- Prepare and issue invoices and follow up on outstanding accounts
- Coordinate with accounting and administrative staff on billing, project setup and closeout
- Maintain accurate project database and CRM records, including lead tracking and pipeline reporting
- Follow up after project close for feedback, repeat work and referrals
- Improve client communication and overall client experience
Requirements
- Post-secondary degree or diploma in Environmental Science, Engineering, Geoscience, Building Science, Construction Management or a related field
- 5+ years of experience managing commercial environmental and/or building assessment projects in Ontario
- Experience with Phase One and Phase Two ESAs, BCAs, groundwater monitoring and geotechnical investigations
- Strong working knowledge of Ontario Regulation 153/04 and CSA Z768-01 and CSA Z769-00 standards
- Familiarity with Building Condition Assessment practices, including ASTM E2018
- Understanding of geotechnical investigation scopes and groundwater monitoring programs
- Experience coordinating field programs, drilling contractors, laboratories and subcontractors
- Track record of delivering multiple projects on time and on budget
- Excellent client-facing phone presence
- Strong written communication skills and ability to explain technical findings in plain language
- Experience preparing proposals, cost estimates and invoices
- Comfortable working in CRM and project management software
- Highly organized, self-motivated and able to work independently in a remote environment
- Candidates must reside in Ontario and be available during Eastern Time business hours
- PMP or similar project management designation is an asset
Benefits
- Growth opportunities across Canada and the U.S.
- Entrepreneurial environment where your ideas shape how we serve clients
- Health, safety and community well-being support
- Accommodation available on request during the selection process
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