Retail CSR at Park Insurance providing personal lines insurance in Burnaby. Responsible for sales, customer service, and insurance evaluation duties.
About the role
- Principal Product Manager for HTS API Marketplace at Hopper, facilitating travel services integration and product development. Collaborating with multiple teams to drive marketplace success.
Responsibilities
- Define the HTS API marketplace: structure, package, and price the capabilities of a portfolio including HTS Connect, search polygons, autocomplete, ranking, content and property mapping, room mapping, deduplication/bidding, pricing, the extranet, taxes, and the custom deals engine.
- Coordinate with capability PMs: understand roadmaps, constraints, and customization possibilities of the underlying technical systems, and translate them into externally consumable API products.
- Manage the business model: decide between platform fees and variable fees, define the commission structure (take rate) per capability, enterprise packaging, and the framework for custom agreements with large partners.
- Build the developer and partner experience from scratch: API specifications, partner integration flows, documentation standards, sandbox environments, and integration tools that minimize time-to-value.
- Use AI and rapid prototyping: test ideas quickly (API response simulations, partner portal prototypes) before committing engineering resources.
- Establish the go-to-market (GTM) strategy: identify the right partners, sequence launches, and define commercial success criteria.
- Manage the marketplace P&L: model and track gross booking volume (GBV), commission rate, and unit economics per capability in partnership with the finance team.
- Prioritize development milestones: from work in progress (HTS Connect, Taxes) to products in scoping (Mapping, Bidding) to future capabilities (Search Polygons, Ranking, Extranet).
Requirements
- 7+ years of product management experience, with at least one product built from 0 to 1 (concept to commercial launch).
- Proven experience building B2B products or developer-focused marketplaces, including API product design and commercial packaging for enterprise customers.
- AI-first working approach: you use LLMs and low-code/intent-driven programming as frontline tools for prototyping. You have built demos or functional proofs of concept (PoCs) using AI.
- Strong understanding of marketplace economics: commissions, supply-side incentives, demand-side optimization, and variable vs. platform business models.
- Cross-team coordination skills: synthesize roadmaps and ensure alignment without directly managing the underlying engineering.
- Experience with external enterprise partners: translate business needs into product requirements and manage expectations during multi-phase rollouts.
- Proficiency in SQL and large-scale transactional datasets.
- Excellent written and verbal communication skills, including clear API and product documentation.
Benefits
- Well-funded startup with big ambitions; competitive salary and stock options (pre-IPO).
- Hopper covers 100% of group insurance premiums.
- Life and short- and long-term disability insurance coverage.
- Health Spending Account (HSA) covering eligible medical and dental expenses.
- Unlimited access to Dialogue telemedicine services for employees and their dependents.
- Access to an RRSP with automatic pre-tax payroll contributions.
- Very generous parental leave well above industry norms.
- Unlimited paid time off (PTO).
- Carrot Cash travel credits.
- On-demand access to coworking spaces via FlexDesk and a remote work allowance.
- Entrepreneurial culture that values boldness and risk-taking.
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