About the role

Senior Product Manager responsible for product roadmap and partnerships on Disruption team at Hopper. Aiming to innovate customer experiences and enhance fintech solutions in travel.

Responsibilities

Manage a product roadmap across several different business objectives and distribution channels, ensuring that we are executing against the highest impact items at any given time, and delivering things on time.
Figure out how to leverage AI to improve our customer experience and internal processes to execute our implementation pipeline successfully.
Work closely with external partners on new and existing implementations; earn and maintain trust by building good relationships.
Work closely with internal stakeholders to understand feature gaps and solution around them; earn and maintain trust by building good relationships.
Rapidly test sound hypotheses through new merchandising experiments at different points in the customer journey to increase revenue
Use data to identify user behavior and purchase patterns, which directly lead to hypotheses around opportunities that can be measurably validated/invalidated through simple experiments
Launch new partnerships, end to end: from sales pitch to design to development to customer service to optimization. This person will launch things from the ground up and grow them into mature products.
Work with customer service to understand and identify customer problem trends
Work with back-end and front-end engineers, designers, legal, and many other stakeholders to launch innovative features quickly and bug-free
Learn and use a diverse set of analytics and AI tools

B2B and B2C experience
Delivered impactful and delightful features at scale
Has incorporated AI into their product or processes to achieve business outcomes
Strong experience, knowledge of, and/or keen interest in Fintech, Insurtech, or risk-based products
An innovative and detail-oriented approach to problem-solving
Extreme attention to detail, and simultaneously the ability to think and operate strategically.
Exceptional ability to grasp, manage, and articulate complex systems
Experience connecting innovative solutions to real-world, user problems with actual business needs of a rapidly scaling organization
Technical depth that allows you to communicate with, understand, and earn the respect of world-class engineers and data scientists
A track record of being proactive and persuading colleagues by constructing a compelling narrative both in-person and in-writing
Past success analyzing data, drawing accurate conclusions, and adjusting strategy accordingly
No ego, and a strong focus on doing what is right for the customer and the company.

Well-funded and proven startup with large ambitions, competitive salary and upsides of pre-IPO equity packages.
Hopper covers 100% of the premiums for group insurance plan.
Hopper offers life, short term and long term disability coverage.
HSA that covers eligible medical and dental expenses.
All employees and dependents have access to Dialogue’s telemedicine services, anytime, anywhere.
All employees have access to an RRSP plan with automatic pre-tax withdrawals per pay.
Please ask us about our very generous parental leave, much above industry standards!.
Unlimited PTO.
Carrot Cash travel stipend.
Access to co-working space on demand through FlexDesk AND Work-from-home stipend.
Entrepreneurial culture where pushing limits and taking risks is everyday business.
Open communication with management and company leadership.
Small, dynamic teams = massive impact.