LP
AI Product Owner – Contact Center AI
LinkedIn Recruiter Post
A large Telco seeks an AI Product Owner to drive Contact Center AI services, bridging business strategy and technical execution.
About the role
- Senior Technical Product Manager facilitating market needs and driving product evolution in CloudBlue platform at HostPapa, a web technology company in Canada.
Responsibilities
- Define and drive the product vision and strategy aligned with CloudBlue’s business goals, partners, and customers
- Research, validate, and translate market needs into product opportunities and roadmap initiatives
- Plan and prioritize product roadmap deliverables, aligning releases with business impact and strategic priorities
- Define solutions through clear product requirements, user stories, and documentation
- Collaborate with cross-functional teams to deliver end-to-end solutions and ensure strong go-to-market execution
- Support adoption of product features by working closely with internal stakeholders and customer-facing teams
- Continuously explore and evaluate emerging technologies, including AI-driven capabilities, to enhance the platform
- Support other tasks or projects as assigned to meet team and business needs
Requirements
- 5+ years of experience in product management within a relevant technology domain (experience in solution or software architecture is also valuable)
- Strong experience scoping and validating complex customer requirements
- Ability to operate effectively at different levels of detail depending on context and audience
- Solid understanding of software design, development, testing, and delivery, including APIs and system interactions
- Practical experience applying AI-first workflows to product management and day-to-day processes
- Strong interpersonal, communication, planning, and decision-making skills
- Excellent written and verbal communication skills in English
- Experience in domains such as Billing, BSS, ERP, Finance, eCommerce, or AI-driven solutions with large customer bases is considered a plus
- Exposure to cloud infrastructure services (Kubernetes, databases, and storage across AWS, Azure, or GCP) would be beneficial
- Familiarity with development technologies such as Python, Go, SQL, or similar tools is an added advantage.
Benefits
- Work from anywhere – this is a remote opportunity, open to candidates located within the European Union only, in line with team needs and operational requirements
- A competitive salary that values you and your unique skill sets
- Career advancement & professional development opportunities to help you reach your full potential
- Flexible work arrangements to support work/life balance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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