Support Delivery Lead scaling OpenAI’s enterprise AI customer support engineering team. Building 24x7 global support operations and resolving complex technical issues with Engineering.
About the role
- Performance Media Specialist at Glassroom overseeing and optimizing digital campaigns for clients. Driving performance and collaboration within the team and with clients.
Responsibilities
- Campaign management and optimization: Structure, launch and independently monitor the delivery and performance of your search, social and programmatic campaigns.
- Performance culture: Ensure continuous, proactive optimization of accounts based on clients' business objectives (CPA, ROAS, conversions).
- Quality control and mentorship: Oversee traffic, campaign setup and platform hygiene of more junior campaign managers to guarantee execution excellence.
- Impact analysis and reporting: Produce and analyze weekly performance reports to extract clear insights on drivers, blockers and next steps.
- Client relations: Actively participate in preparing and presenting digital media strategies and media plans to clients, explaining results in plain language and proposing clear recommendations.
- Strategy and innovation: Contribute to the development of media strategy (media plans, roadmaps) and test new features or industry trends (AI, measurement tools).
Requirements
- University or college degree in marketing, advertising, communications or a related field (a specialization in digital marketing is an asset).
- 3–4 years of hands-on experience managing digital media campaigns (agency experience preferred).
- Deep expertise in paid advertising environments, including programmatic, social platforms and SEM/PPC (Google Ads, META, DV360, Campaign Manager, LinkedIn Ads).
- Practical knowledge of data tracking mechanisms (UTM conventions, GA4, ad servers) and interest in advanced solutions (Value-Based Bidding, server-side tracking).
- Advanced proficiency in Excel and Google Sheets (advanced formulas, VLOOKUP, pivot tables, data cleaning).
- Excellent written and verbal French skills to collaborate effectively with the team and clients (strong English proficiency highly recommended).
Benefits
- Hybrid work: A balanced setup with 3 days in the office for team connection and 2 days remote.
- Generous time off: 3 weeks of annual vacation plus agency closure during the holiday season.
- Personal days: All public holidays doubled + 5 personal days for self-care + 1 volunteer day to give back to the community.
- Comprehensive health: Group insurance plan (life, prescription drugs, dental, paramedical, travel...) with 3 coverage options.
- Active wellness: $250 per year reimbursed for fitness activities or the purchase of home fitness equipment.
- Green commuting: Discounts on Bixi and Opus passes to support your commute.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Spécialiste en modélisation et planification de la mobilité chez GHD, firme d’ingénierie et de conseil en transport. Analysant les données, modélisant les réseaux et formulant des recommandations pour des projets de mobilité durable.
AbbVie therapeutic specialist driving rheumatology sales across Montreal - East, Laval, Laurentians and Lanaudière. Building healthcare - provider relationships and executing brand strategy to maximize patient - centered performance.
Environmental professional supporting H3M’s Western Canada environmental consulting projects. Conducting field assessments, reclamation, remediation, monitoring, reporting, and permitting activities.
Spécialiste thérapeutique en rhumatologie pour AbbVie, société pharmaceutique développant des médicaments novateurs. Gestion des ventes et relations avec les professionnels de santé dans le territoire montréalais.
Auto Litigation Specialist resolving complex towing, storage, relocation, and lien disputes for Allstate Canada’s insurance claims operations. Negotiating cost - effective outcomes and supporting litigation processes.
Youth Peer Support Worker delivering virtual mental - health and substance - use services through Foundry Virtual Care. Facilitating recovery groups, coaching clients, and connecting youth with community resources.
Pension Outsourcing Intern supporting defined benefit plan administration at WTW. Performing calculations, data updates, benefit statements, and client support in a hybrid Montreal team.
Applied Research Intern developing NLP, machine learning, and GenAI solutions for Thomson Reuters tax and accounting products. Building prototypes and models within a collaborative Toronto Labs team.
Virtual banking specialist serving Prospera members through phone, email, and chat. Recommending financial products, supporting digital banking, and building lasting member relationships.