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Senior Manager, IT Infrastructure – Operations
Posted 6 months ago
About the role
- Senior Manager, IT Infrastructure and Operations at ICES overseeing user technical support and IT infrastructure management. Collaborating with teams to ensure effective delivery of IT services and application development.
Responsibilities
- In partnership with the Director of IT, helps to ensure the ongoing professional development and skill competency of the team to meet ICES’ current and evolving IT and application development needs
- Manage IT Infrastructure, applications, and Operations
- Ensure the security and privacy of operational processes and IT systems in order to protect information assets
- Create and maintain system/application design, implementation, and support documents
- Develop and execute IT infrastructure plans and ensure the alignment with IT and organization wide business plans
- Develop, implement, and continuously improve effective IT policies, procedures and standards
- Manage effective department communication
- Keep current on knowledge of emerging technologies
- Identify and provide standards for gathering information for use in trend analysis and reports information to company management
Requirements
- University Degree in Computer Sciences or equivalent
- IT industry certification required such as MCSA/MCSE, SCSA, RHCE, ITIL
- Eight (8) years of progressive experience in IT user support, system administration and IT management
- Strong hands-on working experience with Windows, UNIX, Cisco Networking, enterprise storage and VMware environment
- In-depth understanding of IT service management processes and procedures
- Ability to provide leadership and mentorship to team members
- Ability to lead team through dynamic and shifting business priorities
- Previous working experience with healthcare or public sector is an asset
- Strong cloud experience required
- Ability to plan and manage multiple projects and to set priorities
- Excellent analytical, troubleshooting, and problem-solving skills
- Demonstrated IT Operations management and development skills
- Excellent interpersonal communication and customer service skills.
Benefits
- Flexible remote work arrangements anywhere in Ontario
- Competitive Compensation
- Comprehensive Benefits Program
- HOOPP Pension Plan (Defined Pension)
- Employee Assistance Program and Dialogue Well Being Program
- Generous vacation, float and caregiver days for all employees
- Education Fund and Dedicated Education Days
- Holiday Closure
- Perkopolis Employee Discount Program
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