About the role

Senior Manager, IT Infrastructure and Operations at ICES overseeing user technical support and IT infrastructure management. Collaborating with teams to ensure effective delivery of IT services and application development.

Responsibilities

In partnership with the Director of IT, helps to ensure the ongoing professional development and skill competency of the team to meet ICES’ current and evolving IT and application development needs
Manage IT Infrastructure, applications, and Operations
Ensure the security and privacy of operational processes and IT systems in order to protect information assets
Create and maintain system/application design, implementation, and support documents
Develop and execute IT infrastructure plans and ensure the alignment with IT and organization wide business plans
Develop, implement, and continuously improve effective IT policies, procedures and standards
Manage effective department communication
Keep current on knowledge of emerging technologies
Identify and provide standards for gathering information for use in trend analysis and reports information to company management

University Degree in Computer Sciences or equivalent
IT industry certification required such as MCSA/MCSE, SCSA, RHCE, ITIL
Eight (8) years of progressive experience in IT user support, system administration and IT management
Strong hands-on working experience with Windows, UNIX, Cisco Networking, enterprise storage and VMware environment
In-depth understanding of IT service management processes and procedures
Ability to provide leadership and mentorship to team members
Ability to lead team through dynamic and shifting business priorities
Previous working experience with healthcare or public sector is an asset
Strong cloud experience required
Ability to plan and manage multiple projects and to set priorities
Excellent analytical, troubleshooting, and problem-solving skills
Demonstrated IT Operations management and development skills
Excellent interpersonal communication and customer service skills.