Site Partner II coordinating clinical-trial site activation and documentation for ICON, a global healthcare intelligence and clinical research organization. Liaising with sites, sponsors, and study teams across Burlington and Montreal.
Responsibilities
Coordinate all necessary activities for timely site activations and maintenance tasks across one or multiple studies
Act as site liaison and escalation point of contact, proactively resolving issues and ensuring a positive customer experience
Forecast and plan Critical Document Package and Site Activation approval dates in ICON systems
Document delivery risks, mitigations, contingency plans, and escalate issues
Serve as point of contact with project managers, clinical trial managers, functional leads, third parties, and key stakeholders
Submit protocol, study documents, and safety reports for local ethics/IRB approval
Prepare site documentation for regulatory submissions
Adapt and customize Patient Informed Consents
Negotiate Clinical Trial Agreements, budgets, and ancillary agreements as assigned
Prepare, collect, collate, verify, and maintain site and country documentation in the Trial Master File
Coordinate, verify, and back-translate required study start-up and maintenance translations
Communicate site status and enter data into tracking and management systems
Support site selection and site qualification
Communicate sponsor, project manager, country, and clinical trial manager instructions to sites
Attend study team meetings and support process improvement, efficiency, and technology initiatives
Mentor and train CDP Review Team personnel
Perform activities in compliance with corporate and departmental policies, SOPs, operating procedures, and guidelines
Requirements
Bachelor's Degree
0-3 years of experience in a Clinical Research environment
Good communication skills
Good Judgment & Decision Making
Proficient computer knowledge
Proficiency in English language is mandatory
Knowledge of basic French is preferred
Legal right to work in the country where the role is based
Benefits
Competitive base salary and performance related incentives
Health and wellbeing programmes including medical, dental, and vision coverage where applicable
Retirement and pension plans
Life assurance and disability coverage
Employee assistance programmes and wellbeing resources
Learning and development opportunities through structured training and career pathways
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